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- Tasks: Welcome guests, assist with check-in/check-out, and provide info on local attractions.
- Company: A stunning hotel in the heart of Bowness-on-Windermere, surrounded by nature.
- Benefits: Pension scheme, discounted stays, and food across our hotel portfolio.
- Why this job: Join a friendly team and create memorable experiences for guests in a beautiful location.
- Qualifications: Friendly attitude and strong communication skills are essential.
- Other info: Enjoy a laid-back work environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
A place for all, in the heart of Bowness on Windermere. Experience the untouched beauty of the Lake District, where quintessential days out meet weekend adventures and family holidays. Take the time to press pause and breathe in the fresh air. Affirm your love for the great outdoors or rekindle a nostalgic appreciation for nature. Whether you’ve lived here all your life or you’re visiting for the first time, the outstanding beauty on the doorstep of our hotel in Bowness-on-Windermere will take your breath away every time. The Ro is where lazy mornings and jam-packed days come together. It’s where your time is yours to do as much or as little as you please. So relax with the family, explore with friends or relish in the company of your solo trip, surrounded by the laid back tranquillity of the lakes. Proud recipient of the Tripadvisor Travellers’ Choice Award - thanks to our amazing guests!
We are looking for a friendly and attentive Guest Service Assistant to support our front-of-house team in delivering exceptional service and ensuring a memorable stay for every guest.
Key Responsibilities- Greet and welcome guests warmly upon arrival and departure
- Assist guests with check-in and check-out procedures efficiently
- Provide information about hotel facilities, services, and local attractions
- Respond promptly to guest enquiries, requests, and complaints with professionalism
- Handle reservations, cancellations, and guest account updates as required
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs
- Maintain accurate guest records and ensure confidentiality
- Support the front desk team during busy periods or staff shortages
- Uphold hotel standards of hospitality, appearance, and service at all times
- Transparency: We ensure clarity in communication so that there are no surprises
- Ownership: We think and perform like owners
- Driven: We have a constant desire for improvement
- Investment in our People: We continuously invest in our people to ensure that they are the best that they can be
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
Guest Service Assistant employer: 7 Hospitality Management Ltd
Contact Detail:
7 Hospitality Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the hotel and its values. This way, you can show how your personality and skills align with their mission to provide exceptional service.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be interacting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the beautiful Lake District.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Guest Service Assistant role. Mention specific examples of how you've provided exceptional service in the past – we love a good story!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for hospitality comes across without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team in Bowness-on-Windermere!
How to prepare for a job interview at 7 Hospitality Management Ltd
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their commitment to transparency, ownership, and improvement will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Guest Service Assistant, your ability to connect with guests is crucial. Prepare examples of how you've provided exceptional service in the past, whether it’s resolving complaints or making someone feel welcome.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practise responding to common guest enquiries or complaints. This will demonstrate your problem-solving skills and your ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the Guest Service Assistant role. This shows your genuine interest in the position and the company.