At a Glance
- Tasks: Drive customer success and build strong relationships with global enterprise clients.
- Company: Join 6sense, a forward-thinking tech company focused on growth and innovation.
- Benefits: Enjoy competitive salary, health coverage, generous PTO, and stock options.
- Other info: Embrace a culture of growth, wellness, and continuous learning.
- Why this job: Be a key player in shaping customer success and making a real impact.
- Qualifications: 1-3 years in Customer Success or Account Management, ideally in tech or SaaS.
The predicted salary is between 65508 - 98262 £ per year.
Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
The Role: Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy and when. As a Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for Fortune 500 customers. We will trust you to own high profile customer advisory relationships, drive technical competency, ensure rapid deployment to demonstrate measurable results and create a culture of customer success at 6sense.
The Responsibilities:
- We’re in the early stages of building our customer success team. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses and what 6sense means to their success and who can think critically about driving customer growth and building our organization.
- This is a unique opportunity to help shape and accelerate our success. As Customer Success Manager (CSM) you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers.
- Responsibilities include:
- Partnering with a 6sense technical CSM to manage customer onboarding, product rollout and training.
- Working closely with global enterprise customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense.
- Managing implementation projects followed by global adoption of 6sense products.
- Maintaining visibility into product performance and customer feedback to communicate with CS and other teams.
- Work closely with customer and internal teams to resolve issues promptly and minimize customer churn.
- Assisting customers to promote 6sense service adoption and measure value and ROI.
- Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense.
- Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content.
- Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements.
- Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap.
- Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral.
- Identify opportunities for continuous improvement - within accounts, across CS team and across 6sense.
- Ability to juggle multiple projects, prioritize, and scale.
CSM will represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success. We are creating a different kind of company. If this sounds like a breath of fresh air and a place where you’ll thrive as you take your success to the next level, we should talk!
Your Experience and Skills Required:
- 1-3 years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions.
- Experience working with global 1000 enterprise customers with multiple stakeholders, and managing success program as the key advisor to global as well as regional customer organizations.
- Experience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI).
- Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams.
- Have led projects from conception to closure, and have experience leveraging internal resources to get things done.
- Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus.
- Strong analytical and communications skills.
- BA/BS degree is required. Master degree is preferred.
- Ability to travel to customer site (~30%).
Your Experience and Skills Desired:
- 2+ years of BI (Tableau, Domo, MicroStrategy), Marketing Automation (Marketo, Eloqua or Pardot) or CRM (Salesforce and Dynamics) platforms.
- 2+ years of domain expertise in one of the following industries: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance or Retail is preferred.
Base Salary: 65,508 - 98,262 GBP. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO).
Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.
Senior Customer Success Manager employer: 6Sense
At 6sense, we believe in empowering our employees to reach their full potential while fostering a culture of collaboration and innovation. With a strong focus on personal growth, we offer extensive learning opportunities, generous benefits including health coverage and paid time off, and a supportive environment that values diversity and well-being. Join us in shaping the future of technology as a Senior Customer Success Manager, where your contributions will directly impact our mission of driving customer success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 6Sense. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 6Sense before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 6Sense:Your cover letter is your chance to shine! Tell us why you want to work at 6Sense specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 6Sense!
How to prepare for a job interview at 6Sense
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
