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For Companies At a Glance
- Tasks: Oversee customer service, manage accounts, and support operations in a dynamic environment.
- Company: Join the ambitious 6EZ Group, a leading specialist sports agency.
- Benefits: Competitive salary, professional growth opportunities, and a vibrant team culture.
- Why this job: Be part of a forward-thinking team that values client relationships and service excellence.
- Qualifications: Experience in office management, strong communication skills, and multitasking abilities.
- Other info: Work in a fast-paced environment with opportunities for continuous learning.
The predicted salary is between 25000 - 30000 £ per year.
Position Title: Office Manager
Reports To: Senior Management / Operations Director
Full Time office based
Salary: £25k-£30k depending on experience
These are exciting times at the 6EZ Group. We are growing at pace and have big ambitions to become the leading specialist sports agency, delivering simple, effective solutions that drive brand and commercial growth for premium brands. As part of our team, you’ll be joining a business that is forward-thinking, ambitious, and committed to building lasting partnerships with world-class brands while creating opportunities for professional growth and development along the way.
Overview
The Office Manager is responsible for overseeing and delivering premium customer service, administration support across the business and support in operational activities. This role plays a key part in building strong client relationships, ensuring exceptional customer experiences, supporting account management, and maintaining efficient reporting and administrative systems.
Key Responsibilities
- Customer Service Programme: Help design, implement, and oversee a comprehensive customer service program to ensure service excellence across the Group.
- Account Support: Support the Account Management team in delivering client KPIs and exceeding customer expectations.
- Key Account Oversight: Manage key B2B and D2C brand accounts, ensuring client requirements are met and KPIs exceeded.
- Reporting & Analysis: Prepare and deliver weekly performance reports with actionable insights and recommendations for management.
- Process Management: Oversee customer engagement processes, ensuring issues are resolved efficiently and escalated appropriately when required.
- Continuous Learning: Stay current with customer experience and administrative best practices, integrating improvements into company operations.
- Accounts administration: Work closely with finance team to manage the administration of business accounts including purchases, credits and bank payments.
- Operational Activity: Support the operational side of the business.
- Office Administration: Manage administrative processes, including scheduling, documentation, communication, and general office operations.
Skills & Qualifications
- Proven experience in office management, administration and customer service leadership.
- Strong interpersonal and client relationship skills.
- Excellent organizational and multitasking abilities.
- Proficiency in reporting, analysis, and office management systems particularly excel.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Can work within a small growing team, with the desire to support the business in other activities to ensure we deliver with the customer at the forefront of everything.
- Knowledge of platforms such as Shopify, Xero and Sales Force preferable
This role will be full-time based in our Nottingham HQ.
This job description is not to be regarded as exclusive or exhaustive. This is an outline and indication of the roles and responsibility you will be required to undertake during your employment at 6EZ Group and may be altered to reflect the evolving requirements of the business and its clients.
Office Manager employer: 6EZ Group
Contact Detail:
6EZ Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable talking about your experience and how it relates to the Office Manager role. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Office Manager role. Highlight your customer service and office management experience, as we want to see how you can contribute to our ambitious team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals at 6EZ Group. Be genuine and let your personality come through!
Showcase Your Skills: Don’t forget to mention your proficiency in tools like Excel, Shopify, or Xero. We’re looking for someone who can hit the ground running, so any relevant skills should definitely be front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our growing team!
How to prepare for a job interview at 6EZ Group
✨Know the Company Inside Out
Before your interview, take some time to research the 6EZ Group. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As an Office Manager, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight how you’ve designed or improved customer service processes, as this aligns perfectly with the job description.
✨Be Ready to Discuss Reporting and Analysis
Since the role involves preparing performance reports, brush up on your reporting skills. Be prepared to discuss how you've used data to drive decisions in previous roles. If you have experience with Excel or similar tools, make sure to mention it!
✨Demonstrate Your Organisational Skills
The ability to multitask and stay organised is crucial for this position. Think of specific instances where you successfully managed multiple priorities. Share your strategies for staying organised, especially in a fast-paced environment, to show you’re the right fit for the team.