Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in providing 24/7 managed services support and incident management.
- Company: Join Six Degrees, a top secure cloud services provider committed to diversity and inclusion.
- Benefits: Enjoy flexible working, private medical insurance, and a day off for your birthday!
- Why this job: Be part of a supportive culture that values innovation and personal growth.
- Qualifications: Expertise in networking, infrastructure, virtualisation, or cloud technologies is essential.
- Other info: Work on a rotational shift basis with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Job Details: Senior Managed Service Engineer 24/7
Full details of the job.
Vacancy Name: Senior Managed Service Engineer 24/7
Employment Type: Full time
Location: Studley
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture.
Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market.
The Managed Services team provides a 24/7 support structure for our clients with a primary focus on Event Management, Patching, Planned Maintenance, Change planning, and implementation.
The Senior Managed Services Engineers serve as the primary escalation point for Managed Services Engineers in various ITIL disciplines, particularly focusing on incident change work. They are tasked with overseeing the main delivery areas as instructed by the Managed Services Manager and also provide guidance and support to the rest of the team.
You will play a significant role in the technical aspects of Incident Management, Service Requests, and problem management related to your product specialization. Additionally, you will be accountable for enhancing and preserving the necessary technical skills to deliver these services to our customers, in line with our performance indicators and service level agreements.
The position requires your presence at our datacentre on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. Additionally, you will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure.
If you possess expertise in technologies such as Network/Firewalls routing and switching (Juniper, Palo Alto, Fortinet, Cisco), Infrastructure (Windows Server, AD, RDS, O365), Virtualisation (Citrix, VMware), or Cloud (Microsoft Azure), we would greatly appreciate your input.
Qualifications & Experience
Six Degrees has been honoured as an ENEI Silver TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business.
This includes all aspects of recruitment and employment – our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments or flexible working requirements.
At Six Degrees, we’ve created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support.
Our Benefits
In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we’ve got something that will help everybody live their best life.
We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provides an enhanced maternity and paternity leave package. We’re also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees.
We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme, and 25 days holiday. As a happy birthday from Six Degrees, all employees get a day off for their Birthday.
Throughout the business, our people have causes and initiatives that they support and that are close to their heart. That’s why we give everyone the chance to volunteer one day a year in addition to annual leave to make a difference.
What is more, we also make a contribution to any additional benefits you may wish to choose. Every Six Degrees employee has instant access to private medical care, as well as mental health and employee wellbeing support 24/7.
Our recruitment process:
At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience.
Our team will thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family! Apply today at 6dg.co.uk.
#J-18808-Ljbffr
Senior Managed Service Engineer 24/7 employer: 6dg
Contact Detail:
6dg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Managed Service Engineer 24/7
✨Tip Number 1
Familiarise yourself with ITIL practices, especially in incident and change management. Being well-versed in these areas will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your technical expertise in the specific technologies mentioned in the job description, such as Juniper, Palo Alto, and Microsoft Azure. Prepare examples of how you've successfully implemented or managed these technologies in previous roles.
✨Tip Number 3
Highlight your leadership experience, particularly in managing teams. Be ready to discuss how you've guided and supported engineers in past positions, as this is a key aspect of the Senior Managed Service Engineer role.
✨Tip Number 4
Research Six Degrees' culture and values, especially their commitment to diversity and inclusion. Be prepared to discuss how you can contribute to this environment, as cultural fit is important to them.
We think you need these skills to ace Senior Managed Service Engineer 24/7
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Managed Service Engineer role. Focus on your expertise in technologies like Network/Firewalls, Infrastructure, Virtualisation, and Cloud services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud services and your understanding of the company's mission. Mention how your background in incident management and team leadership can contribute to their goals.
Highlight Team Leadership Experience: Since the role involves overseeing a team, emphasise any previous experience you have in managing or mentoring others. Provide examples of how you've successfully led teams in high-pressure environments.
Showcase Problem-Solving Skills: In your application, include specific instances where you've effectively resolved complex technical issues. This will demonstrate your capability in problem management, which is crucial for this position.
How to prepare for a job interview at 6dg
✨Understand the Role
Make sure you have a clear understanding of the Senior Managed Service Engineer position. Familiarise yourself with the key responsibilities, such as incident management and overseeing a team. This will help you articulate how your experience aligns with their needs.
✨Showcase Technical Expertise
Be prepared to discuss your knowledge in relevant technologies like Network/Firewalls, Infrastructure, Virtualisation, and Cloud services. Highlight specific projects or experiences where you've successfully applied these skills, as this will demonstrate your capability for the role.
✨Emphasise Team Leadership
Since you'll be overseeing a team of engineers, it's important to showcase your leadership skills. Share examples of how you've guided teams in the past, resolved conflicts, or improved team performance. This will show that you're ready to take on the responsibility.
✨Prepare Questions
Have a list of thoughtful questions ready to ask during the interview. Inquire about the company's culture, the team's dynamics, or specific challenges they face. This not only shows your interest but also helps you assess if the company is the right fit for you.
