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- Tasks: Manage billing, collections, and customer retention with a focus on accuracy and communication.
- Company: Join Six Degrees, an inclusive and innovative company committed to diversity.
- Benefits: Enjoy private medical insurance, life assurance, 25 days holiday, and a birthday day off!
- Why this job: Make a real impact in finance while enhancing customer experiences in a supportive environment.
- Qualifications: Attention to detail and customer-focused mindset are essential; knowledge of UK renewal processes is a plus.
- Other info: Flexible working options and a commitment to equal opportunities for all.
The predicted salary is between 28800 - 43200 £ per year.
The Billing, Collections & Retention Specialist plays a key role in ensuring accurate and timely billing, effective cash collection, and proactive customer retention through renewals and dispute management. You will be managing UK-based renewals, ensuring timely processing, documentation, and approvals.
The role encompasses various operational domains – such as invoicing, credits, collections, reconciliations, administration of renewals, and processing of sales orders. This role is a hybrid finance role that supports both finance and customer operations, ensuring the financial accuracy of the ledger while also enhancing the overall customer experience.
A core focus will be serving as the primary point of contact for customer inquiries regarding billing, renewals, and terminations, as well as facilitating the resolution of disputes with internal teams, ensuring effective communication and prompt results.
Role Requirements
- Candidates should be able to demonstrate a keen attention to detail, a focus on customer needs, and effective collaboration among teams in previous roles.
- Knowledge of UK-based renewal processes and regulatory requirements would be advantageous.
What Makes Us Great
Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment – our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements.
We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment.
At Six Degrees we've created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support.
In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we've got something that will help everybody live their best life.
We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We're also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees.
We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six Degrees, all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on!
Our recruitment process
At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles.
Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family!
Apply today at 6dg.co.uk.
Billing, Collections and Retention Specialist in London employer: 6dg
Contact Detail:
6dg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing, Collections and Retention Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and customer operations sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research common questions for billing and collections roles, and practice your answers. We want you to showcase your attention to detail and customer focus, so think of examples from your past experiences that highlight these skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that values diversity and inclusivity, which is super important to us at StudySmarter.
We think you need these skills to ace Billing, Collections and Retention Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing, Collections and Retention Specialist role. Highlight your experience in invoicing, collections, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. We love seeing genuine enthusiasm!
Showcase Attention to Detail: Since this role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work right from the start!
Apply Through Our Website: We encourage you to apply directly through our website at 6dg.co.uk. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at 6dg
✨Know Your Numbers
As a Billing, Collections and Retention Specialist, you'll need to be comfortable with numbers. Brush up on your invoicing and reconciliation skills before the interview. Be ready to discuss any relevant experience you have with financial processes and how you've ensured accuracy in past roles.
✨Customer-Centric Mindset
This role is all about enhancing the customer experience. Think of examples where you've gone above and beyond for customers, especially in resolving disputes or managing renewals. Show that you understand the importance of customer retention and how it impacts the business.
✨Familiarise Yourself with UK Regulations
Knowledge of UK-based renewal processes and regulatory requirements is a plus. Do some research on the relevant laws and regulations that affect billing and collections in the UK. Being able to speak confidently about these will set you apart from other candidates.
✨Team Collaboration is Key
Effective collaboration is crucial in this hybrid role. Prepare to discuss how you've worked with different teams in the past to achieve common goals. Highlight any experiences where your communication skills helped resolve issues or improve processes.
