Billing, Collections and Retention Specialist

Overview

Billing, Collections and Retention Specialist – Vacancy Name Billing, Collections and Retention Specialist. Employment Type Full time. Location Studley.

About The Role

• The Billing, Collections & Retention Specialist plays a key role in ensuring accurate and timely billing, effective cash collection, and proactive customer retention through renewals and dispute management. You will be managing UK-based renewals, ensuring timely processing, documentation, and approvals.
• The role encompasses various operational domains – such as invoicing, credits, collections, reconciliations, administration of renewals, and processing of sales orders.
• This role is a hybrid finance role that supports both finance and customer operations, ensuring the financial accuracy of the ledger while also enhancing the overall customer experience.
• A core focus will be serving as the primary point of contact for customer inquiries regarding billing, renewals, and terminations. As well as facilitating the resolution of disputes with internal teams, ensuring effective communication and prompt results.

Role Requirements

• Candidates should be able to demonstrate a keen attention to detail, a focus on customer needs, and effective collaboration among teams in previous roles.
• Knowledge of UK-based renewal processes and regulatory requirements would be advantageous.

What Makes Us Great

Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business.

This includes all aspects of recruitment and employment – our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements.

We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment.

At Six Degrees we’ve created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support.

In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we’ve got something that will help everybody live their best life.

We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We’re also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees.

We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six Degrees, all employees get a day off for their Birthday.

We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on! You can find out more about our benefits here.

Our recruitment process

At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family! Apply today at 6dg.co.uk.