Air Import Operations Agent

Location

FTN-EMEIA/GBR/LHR/LHR/Feltham

Job Description

• The primary responsibility of the Operations Agent is to arrange and coordinate the transportation of the shipments under his/her control, while ensure that the customer requirements are met.
• Ensure that the customer requirements are met, delivering an outstanding customer experience day in day out.
• Processes, handles and distributes all required documents in the transportation area
• Performs pickup / delivery arrangement
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents are completed and updated in a timely and efficient manner and according to regulations (from local and international authorities) and internal procedures
• Performs any other tasks & responsibilities required ensuring high business performance and delivering the customer an outstanding experience
• Work closely with sales team to identify new business opportunities and sales leads
• Proactively informs customer on shipment status and exceptions.
• Provides and follows up on spot quotations in a timely manner.
• Performs up- and cross-selling on inbound customer calls and passes on sales leads.
• Handles customer inquiries.
• Owns customer complaints received directly and indirectly from customers (domestic and overseas) and collaborates with other functions to resolve them timely

Scheduled Weekly Hours:37.5 Work Shift:Full Time 5 days (United Kingdom) Posting Close Date:30-dec.-2026

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