At a Glance
- Tasks: Lead membership growth and enhance member experiences at a prestigious wine club.
- Company: 67 Pall Mall, a luxury private members' club in London's St. James's.
- Benefits: Competitive salary, 29 days holiday, complimentary meals, and exclusive wine deals.
- Other info: Opportunities for professional development and career progression in a dynamic environment.
- Why this job: Join a passionate team and shape the future of a globally recognised brand.
- Qualifications: Experience in membership roles with strong commercial acumen and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
We have an exciting opportunity for an enthusiastic Head of Membership to join the founding location of the 67 Pall Mall Members’ Club, located in the heart of London’s St. James’s. 67 Pall Mall is a Private Members’ Club, founded by wine lovers, for wine lovers, and is home to the finest wine list in the world. We are seeking an experienced and commercially driven Head of Membership to lead all aspects of our Membership function in London. This is a pivotal leadership role responsible for driving member acquisition, enhancing engagement, and maximising membership revenue, while acting as a key ambassador for the brand. You will lead the Membership team and work closely with senior stakeholders across the business to deliver a best-in-class member journey.
Key Responsibilities
- Membership Strategy & Growth
- Develop and deliver a creative membership acquisition strategy across multiple channels
- Build and manage a strong prospect pipeline and member referrals
- Drive revenue growth through membership fees and increased member spend
- Strengthen the Club’s positioning and global brand desirability
- Member Experience & Engagement
- Lead the delivery of an outstanding end-to-end member journey
- Collaborate with Events and Marketing teams to curate impactful programs
- Increase member visits, engagement levels, and satisfaction
- Act as the voice of the member, gathering and acting on feedback
- Leadership & Collaboration
- Lead, motivate and develop the Membership and Front of House teams
- Foster a culture where every guest is viewed as a potential member
- Work cross-functionally across departments and with global clubs
- Support new club openings with membership strategy and insights
- Commercial & Operational Excellence
- Monitor and analyse membership data and performance metrics
- Identify opportunities to enhance revenue through tailored experiences
- Ensure all membership communications and materials are of the highest standard
- Maintain strict confidentiality and integrity in handling member data
- Networking & Brand Representation
- Act as a public-facing ambassador for 67 Pall Mall
- Build relationships within corporate, hospitality, and lifestyle sectors
- Develop partnerships to enhance the member offering and experience
- Health, Safety & Compliance
- Ensure all events comply with licensing, health & safety, and risk assessment requirements.
- Maintain confidentiality and professional conduct in line with company policy.
- Adhere to all Club standards, procedures, and codes of conduct.
About You
- Proven experience in a senior membership, client engagement, or commercial role within a private members’ club, luxury hospitality, or similar environment
- Strong commercial acumen with a track record of driving revenue growth
- Exceptional relationship-building and networking skills
- Passionate about delivering outstanding customer experiences
- Highly organised with strong attention to detail
- Confident communicator, able to engage senior stakeholders
- A proactive leader with the ability to inspire and develop teams
What We Offer
- Competitive salary
- Opportunities to shape and influence a globally recognised brand
- Complimentary meals provided for staff while on duty
- 29 days of holiday per year, including bank holidays
- Opportunities for professional development and career progression
- Exclusive wine purchasing at wholesale prices through our in-house wine buying team
- Pension scheme to support long-term financial well-being
- Life assurance for added peace of mind
Head of Membership in London employer: 67 Pall Mall
At 67 Pall Mall, we pride ourselves on being a premier employer in the heart of London, offering a vibrant work culture that celebrates wine and hospitality. As the Head of Membership, you will have the unique opportunity to shape a globally recognised brand while leading a passionate team dedicated to delivering exceptional member experiences. With competitive salaries, generous holiday allowances, and professional development opportunities, we ensure our employees thrive both personally and professionally in an environment that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Membership in London
✨Tip Number 1
Network like a pro! Attend industry events, wine tastings, or local meet-ups where you can connect with potential members and stakeholders. Remember, every conversation is a chance to showcase your passion for membership and the unique offerings of 67 Pall Mall.
✨Tip Number 2
Be the brand ambassador! When you're out and about, talk about 67 Pall Mall and what makes it special. Share your enthusiasm for the club's incredible wine selection and member experiences. This will not only boost your confidence but also attract interest from potential members.
✨Tip Number 3
Leverage social media to your advantage! Share insights about the club, upcoming events, and member benefits on platforms like LinkedIn or Instagram. Engaging content can help you connect with a wider audience and drive interest in membership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at 67 Pall Mall and contributing to our vibrant community.
We think you need these skills to ace Head of Membership in London
Some tips for your application 🫡
Show Your Passion for Wine:When you're writing your application, let your love for wine shine through! We want to see how your enthusiasm aligns with our mission at 67 Pall Mall. Share any relevant experiences that highlight your passion for the industry.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your experience in membership and client engagement, and how it relates to driving revenue growth. We’re looking for someone who understands the unique needs of our members!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for the Head of Membership role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at 67 Pall Mall!
How to prepare for a job interview at 67 Pall Mall
✨Know Your Wine
As the Head of Membership, you'll be representing a club that prides itself on its extensive wine list. Brush up on your wine knowledge and be prepared to discuss your favourite wines or recent trends in the wine industry. This will show your passion and understanding of the brand.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Be ready to share specific examples of how you've successfully led teams in the past. Highlight your experience in motivating staff and driving engagement, as well as any strategies you've implemented to enhance member experiences.
✨Demonstrate Commercial Acumen
Since this position is focused on revenue growth, come prepared with ideas on how to drive membership fees and increase member spend. Discuss any previous successes you've had in similar roles and how you can apply those strategies at 67 Pall Mall.
✨Engage with Stakeholders
You'll need to work closely with senior stakeholders, so practice articulating your thoughts clearly and confidently. Prepare questions that demonstrate your interest in collaboration and how you can contribute to the club's overall success. This will show that you're not just a fit for the role, but also for the team.
