At a Glance
- Tasks: Lead membership strategies, enhance member engagement, and drive revenue growth.
- Company: Join the prestigious 67 Pall Mall Members’ Club in London, a haven for wine lovers.
- Benefits: Enjoy complimentary meals, 29 days holiday, and exclusive wine purchasing opportunities.
- Other info: Be part of a dynamic team with excellent career progression opportunities.
- Why this job: Shape a globally recognised brand while working in a vibrant, wine-centric environment.
- Qualifications: Experience in membership roles with strong commercial acumen and exceptional networking skills.
The predicted salary is between 60000 - 80000 £ per year.
We have an exciting opportunity for an enthusiastic Head of Membership to join the founding location of the 67 Pall Mall Members’ Club, located in the heart of London’s St. James’s. 67 Pall Mall is a Private Members’ Club, founded by wine lovers, for wine lovers, and is home to the finest wine list in the world.
We are seeking an experienced and commercially driven Head of Membership to lead all aspects of our Membership function in London. This is a pivotal leadership role responsible for driving member acquisition, enhancing engagement, and maximising membership revenue, while acting as a key ambassador for the brand. You will lead the Membership team and work closely with senior stakeholders across the business to deliver a best-in-class member journey.
ABOUT 67 PALL MALL
With 5,000+ wines representing 52 countries, with 1,000 available by-the-glass, the award-winning 67 Pall Mall is the home of fine wine. The Club boasts a 17-strong sommelier team, many of whom are winners of several international competitions and elected #1 sommeliers in London. Members benefit from the low-margin wine list and can store their own wines at the Club in our original 1930s bank vault. They also have access to an impressive events calendar, and much more.
KEY RESPONSIBILITIES
- Develop and deliver a creative membership acquisition strategy across multiple channels
- Build and manage a strong prospect pipeline and member referrals
- Drive revenue growth through membership fees and increased member spend
- Strengthen the Club’s positioning and global brand desirability
- Lead the delivery of an outstanding end-to-end member journey
- Collaborate with Events and Marketing teams to curate impactful programmes
- Increase member visits, engagement levels, and satisfaction
- Act as the voice of the member, gathering and acting on feedback
- Lead, motivate and develop the Membership and Front of House teams
- Foster a culture where every guest is viewed as a potential member
- Work cross-functionally across departments and with global clubs
- Support new club openings with membership strategy and insights
- Monitor and analyse membership data and performance metrics
- Identify opportunities to enhance revenue through tailored experiences
- Ensure all membership communications and materials are of the highest standard
- Maintain strict confidentiality and integrity in handling member data
- Act as a public-facing ambassador for 67 Pall Mall
- Build relationships within corporate, hospitality, and lifestyle sectors
- Develop partnerships to enhance the member offering and experience
- Ensure all events comply with licensing, health & safety, and risk assessment requirements
- Maintain confidentiality and professional conduct in line with company policy
- Adhere to all Club standards, procedures, and codes of conduct
About You
- Proven experience in a senior membership, client engagement, or commercial role within a private members’ club, luxury hospitality, or similar environment
- Strong commercial acumen with a track record of driving revenue growth
- Exceptional relationship-building and networking skills
- Highly organised with strong attention to detail
- Confident communicator, able to engage senior stakeholders
- A proactive leader with the ability to inspire and develop teams
What We Offer
- Opportunities to shape and influence a globally recognised brand
- Complimentary meals provided for staff while on duty
- 29 days of holiday per year, including bank holidays
- Opportunities for professional development and career progression
- Exclusive wine purchasing at wholesale prices through our in-house wine buying team
- Pension scheme to support long-term financial well-being
Head of Membership employer: 67 Pall Mall Ltd
67 Pall Mall is an exceptional employer, offering a vibrant work culture in the heart of London’s St. James’s, where wine enthusiasts thrive. As the Head of Membership, you will enjoy unique benefits such as complimentary meals, exclusive wine purchasing opportunities, and a generous holiday allowance, all while being part of a globally recognised brand that values professional development and team collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Membership
✨Tip Number 1
Network like a pro! Attend industry events, wine tastings, or local meet-ups to connect with potential employers and fellow wine lovers. The more people you know, the better your chances of landing that Head of Membership role.
✨Tip Number 2
Show off your passion for wine and membership! When chatting with potential employers, share your experiences and ideas on enhancing member engagement. This will demonstrate your commitment and creativity, making you stand out from the crowd.
✨Tip Number 3
Don’t be shy about following up! After meeting someone or applying for a position, drop them a friendly email to express your enthusiasm. A little persistence can go a long way in showing you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us at 67 Pall Mall. It shows initiative and gives you a better chance of being noticed by our hiring team.
We think you need these skills to ace Head of Membership
Some tips for your application 🫡
Show Your Passion for Wine:When applying for the Head of Membership role, let your love for wine shine through! Share any relevant experiences or stories that highlight your enthusiasm for the industry. We want to see how you connect with our brand and its values.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Highlight your commercial acumen and leadership abilities, as these are key for us in this role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that we receive your details directly and can process your application efficiently. Plus, it shows you’re serious about joining our team at 67 Pall Mall.
How to prepare for a job interview at 67 Pall Mall Ltd
✨Know Your Wine
As the Head of Membership, you'll be surrounded by wine enthusiasts. Brush up on your wine knowledge and be ready to discuss different varieties, regions, and trends. This will not only impress your interviewers but also show your passion for the club's core offering.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and develop staff, as well as how you've driven engagement and satisfaction among members. This role is pivotal, so demonstrating your leadership prowess is key.
✨Understand the Member Journey
Familiarise yourself with the concept of a best-in-class member journey. Be ready to discuss strategies you've implemented in previous roles to enhance member experiences and drive retention. This shows you’re aligned with their goals and can contribute from day one.
✨Network Like a Pro
Since networking is crucial for this role, think about your existing connections within the hospitality and lifestyle sectors. Prepare to share how you’ve built partnerships in the past and how you plan to leverage these relationships to enhance the member offering at 67 Pall Mall.
