At a Glance
- Tasks: Support clients with onboarding, account setups, and day-to-day queries while ensuring excellent service.
- Company: Dynamic automotive tech company focused on client success and innovation.
- Benefits: Flexible working, dedicated parking, and opportunities for professional growth.
- Other info: Ideal for those eager to learn about digital marketing and automotive technology.
- Why this job: Join a fast-paced team and make a real impact on client experiences.
- Qualifications: Strong communication skills and a positive attitude towards customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Do you enjoy helping customers, solving problems, and making sure clients have a positive experience? Then this could be the role for you. As our Client Services Executive, you will support our portfolio of customers by providing first line support and assisting with onboarding, account set ups, and day to day customer queries. You will work closely with our Marketing, Engineering, and Sales teams to ensure clients receive excellent service and get the most value from our platform and marketing services. This role is all about building strong relationships, delivering a professional customer experience, and helping clients feel supported throughout their journey with us. You will play an important part in ensuring new clients are onboarded smoothly, support issues are resolved efficiently, and ongoing customer communication remains proactive and helpful. You will also gain exposure to digital marketing services, automotive web platforms, and customer success processes, making this an ideal opportunity for someone looking to build a career within client services, digital platforms, or the automotive technology sector. This role would suit someone who is organised, personable, eager to learn, and enjoys working in a fast paced environment where no two days are the same.
What You’ll Be Doing
- Providing first line support to clients using our platform and marketing services, ensuring queries are handled professionally and resolved in a timely manner.
- Supporting the onboarding process for new clients, including website set ups, account configuration, user access, and coordinating launches with internal teams.
- Assisting clients with day to day platform usage, helping them understand features, troubleshoot issues, and get the best value from our services.
- Monitoring incoming support requests, triaging issues, and liaising with internal teams to ensure prompt resolution.
- Maintaining accurate records of customer interactions, support tickets, onboarding progress, and account activity.
- Helping to test and quality assure websites, platform updates, and marketing deliverables before they go live to clients.
- Supporting the wider team with customer communication, reporting, renewals administration, and ongoing account maintenance.
- Building positive working relationships with clients through regular communication, professionalism, and a proactive approach to support.
- Gathering client feedback and sharing insights internally to help improve products, services, and customer experience.
- Assisting with client training sessions, onboarding calls, and creating helpful support materials where required.
- Working closely with the Sales team to ensure smooth handovers from new business into onboarding and ongoing support.
- Supporting dealership and automotive group clients with website content updates, campaign requests, lead queries, and general account assistance.
- Ensuring service levels and response times are maintained in line with company standards and client expectations.
- Keeping up to date with platform developments, automotive industry trends, and digital marketing services offered by the business.
What We’re Looking For
- Strong communication skills with the confidence to speak with clients professionally over phone, email, and video calls.
- Excellent organisational skills with the ability to manage multiple tasks and prioritise workload effectively.
- A positive and customer focused attitude with a genuine interest in delivering great service.
- Comfortable working with digital platforms, websites, and online systems.
- Strong attention to detail, particularly when handling website content, account set ups, and customer information.
- Ability to problem solve and remain calm under pressure when dealing with support issues or client requests.
- Good written communication skills using clear and professional UK English.
- A willingness to learn about automotive websites, digital marketing services, and customer engagement tools.
- Strong team player who works collaboratively across departments.
- Competent using Microsoft Office and CRM or ticketing systems.
- Ability to work from our Shoreham based office at least 2 days per week and commute by car.
Desirable Skills (but not entirely essential)
- Previous experience in a customer service, client support, account coordination, or administrative role.
- Experience working within automotive, digital marketing, SaaS, or agency environments.
- Understanding of websites, digital marketing, SEO, PPC, or social media marketing.
- Experience using customer support platforms, CRM systems, or project management tools.
- Familiarity with dealership environments or automotive retail businesses.
- Experience supporting onboarding or implementation processes for clients.
- Basic understanding of website content management systems and digital platforms.
Location & Working Pattern
As we mentioned before, this role is primarily office‑based at our Shoreham‑by‑Sea headquarters in West Sussex, with flexible working available. There are no public transport links. Applicants must be able to drive and hold a valid UK driving licence. A reasonable commuting distance to Shoreham is essential. A dedicated on‑site parking space is included as part of the role.
We are committed to in‑person collaboration and expect team members to attend the office minimum 2 days per week.
Equal opportunities
We're an equal opportunities employer and welcome applications from all suitably qualified candidates.
Client Success & Onboarding Specialist in Shoreham-by-Sea employer: 67 Degrees
Join our dynamic team as a Client Success & Onboarding Specialist in Shoreham-by-Sea, where we prioritise a supportive work culture and employee growth. We offer a collaborative environment that encourages learning and development within the automotive technology sector, alongside competitive benefits such as dedicated on-site parking and flexible working arrangements. Our commitment to excellent customer service ensures you will play a vital role in building strong client relationships while enjoying a fast-paced and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Onboarding Specialist in Shoreham-by-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join online forums. Building relationships can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We want you to feel confident and ready to showcase your skills and how you can help clients succeed!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Client Success & Onboarding Specialist in Shoreham-by-Sea
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for helping customers in your application. We want to see how you’ve gone above and beyond to ensure clients have a great experience, so share specific examples!
Be Organised and Clear:When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary. We appreciate a well-structured application that showcases your organisational skills.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at 67 Degrees
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Success & Onboarding Specialist role. Familiarise yourself with the key responsibilities and how they relate to customer support and onboarding processes. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to showcase your strong communication skills. Practice articulating your thoughts clearly and professionally, whether it’s through phone, email, or video calls. Consider sharing examples from past experiences where you successfully resolved client queries.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to troubleshoot issues or solve problems for clients. Be ready to discuss these scenarios during the interview, highlighting your calmness under pressure and your proactive approach to finding solutions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
