At a Glance
- Tasks: Support clients with onboarding, account setups, and day-to-day queries.
- Company: Dynamic company focused on customer experience in the automotive tech sector.
- Benefits: Flexible working, dedicated parking, and a collaborative office environment.
- Other info: Ideal for those eager to grow in client services and digital platforms.
- Why this job: Join a fast-paced team and build strong client relationships while learning about digital marketing.
- Qualifications: Strong communication skills and a positive attitude towards customer service.
The predicted salary is between 25000 - 32000 £ per year.
About the Role
Do you enjoy helping customers, solving problems, and making sure clients have a positive experience? Then this could be the role for you. As our Client Services Executive, you will support our portfolio of customers by providing first line support and assisting with onboarding, account set ups, and day to day customer queries. You will work closely with our Marketing, Engineering, and Sales teams to ensure clients receive excellent service and get the most value from our platform and marketing services. This role is all about building strong relationships, delivering a professional customer experience, and helping clients feel supported throughout their journey with us. You will play an important part in ensuring new clients are onboarded smoothly, support issues are resolved efficiently, and ongoing customer communication remains proactive and helpful. You will also gain exposure to digital marketing services, automotive web platforms, and customer success processes, making this an ideal opportunity for someone looking to build a career within client services, digital platforms, or the automotive technology sector. This role would suit someone who is organised, personable, eager to learn, and enjoys working in a fast paced environment where no two days are the same.
What You’ll Be Doing
- Providing first line support to clients using our platform and marketing services, ensuring queries are handled professionally and resolved in a timely manner.
- Supporting the onboarding process for new clients, including website set ups, account configuration, user access, and coordinating launches with internal teams.
- Assisting clients with day to day platform usage, helping them understand features, troubleshoot issues, and get the best value from our services.
- Monitoring incoming support requests, triaging issues, and liaising with internal teams to ensure prompt resolution.
- Maintaining accurate records of customer interactions, support tickets, onboarding progress, and account activity.
- Helping to test and quality assure websites, platform updates, and marketing deliverables before they go live to clients.
- Supporting the wider team with customer communication, reporting, renewals administration, and ongoing account maintenance.
- Building positive working relationships with clients through regular communication, professionalism, and a proactive approach to support.
- Gathering client feedback and sharing insights internally to help improve products, services, and customer experience.
- Assisting with client training sessions, onboarding calls, and creating helpful support materials where required.
- Working closely with the Sales team to ensure smooth handovers from new business into onboarding and ongoing support.
- Supporting dealership and automotive group clients with website content updates, campaign requests, lead queries, and general account assistance.
- Ensuring service levels and response times are maintained in line with company standards and client expectations.
- Keeping up to date with platform developments, automotive industry trends, and digital marketing services offered by the business.
What We’re Looking For
- Strong communication skills with the confidence to speak with clients professionally over phone, email, and video calls.
- Excellent organisational skills with the ability to manage multiple tasks and prioritise workload effectively.
- A positive and customer focused attitude with a genuine interest in delivering great service.
- Comfortable working with digital platforms, websites, and online systems.
- Strong attention to detail, particularly when handling website content, account set ups, and customer information.
- Ability to problem solve and remain calm under pressure when dealing with support issues or client requests.
- Good written communication skills using clear and professional UK English.
- A willingness to learn about automotive websites, digital marketing services, and customer engagement tools.
- Strong team player who works collaboratively across departments.
- Competent using Microsoft Office and CRM or ticketing systems.
- Ability to work from our Shoreham based office at least 2 days per week and commute by car.
Desirable Skills (but not entirely essential)
- Previous experience in a customer service, client support, account coordination, or administrative role.
- Experience working within automotive, digital marketing, SaaS, or agency environments.
- Understanding of websites, digital marketing, SEO, PPC, or social media marketing.
- Experience using customer support platforms, CRM systems, or project management tools.
- Familiarity with dealership environments or automotive retail businesses.
- Experience supporting onboarding or implementation processes for clients.
- Basic understanding of website content management systems and digital platforms.
Location & Working Pattern
As we mentioned before, this role is primarily office‑based at our Shoreham‑by‑Sea headquarters in West Sussex, with flexible working available. There are no public transport links. Applicants must be able to drive and hold a valid UK driving licence. A reasonable commuting distance to Shoreham is essential. A dedicated on‑site parking space is included as part of the role. We are committed to in‑person collaboration and expect team members to attend the office minimum 2 days per week.
Equal opportunities
We're an equal opportunities employer and welcome applications from all suitably qualified candidates.
Client Services Executive in Shoreham-by-Sea employer: 67 Degrees
Join our dynamic team as a Client Services Executive in Shoreham-by-Sea, where we prioritise a supportive work culture and foster strong relationships with our clients. Enjoy the benefits of flexible working arrangements, dedicated on-site parking, and opportunities for professional growth within the automotive technology sector. With a focus on collaboration and continuous learning, you'll thrive in an environment that values your contributions and encourages you to develop your skills in digital marketing and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Shoreham-by-Sea
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can confidently discuss your experiences and how they relate to client support. Role-play with a friend or use video calls to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Client Services Executive in Shoreham-by-Sea
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service or client support. We want to see how you've helped customers in the past and how you can bring that positive attitude to our team!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific skills from the job description, like your organisational skills or ability to problem-solve. This shows us you're genuinely interested in the position!
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through! We love candidates who can connect with clients and build relationships, so don’t be afraid to show us who you are.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 67 Degrees
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Services Executive role. Familiarise yourself with the key responsibilities like onboarding clients and providing first line support. This will help you demonstrate your enthusiasm and readiness to tackle the challenges of the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to showcase your strong communication skills. Practice articulating how you've successfully handled customer queries in the past, whether over the phone or via email. Use examples that highlight your professionalism and ability to build relationships.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to troubleshoot issues or resolve conflicts. During the interview, share these experiences to illustrate your problem-solving skills. Employers love candidates who can stay calm under pressure and find effective solutions quickly.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools you'll be using, or how success is measured in the role. Asking questions shows your genuine interest in the position and helps you assess if it's the right fit for you.
