At a Glance
- Tasks: Support clients with onboarding, account setups, and day-to-day queries while ensuring excellent service.
- Company: Dynamic automotive tech company focused on client success and collaboration.
- Benefits: Flexible working, dedicated parking, and opportunities for professional growth.
- Other info: Gain exposure to digital marketing and automotive platforms in a supportive team.
- Why this job: Join a fast-paced environment and build strong relationships while helping clients succeed.
- Qualifications: Strong communication skills, organisational abilities, and a customer-focused attitude.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Do you enjoy helping customers, solving problems, and making sure clients have a positive experience? Then this could be the role for you. As our Client Services Executive, you will support our portfolio of customers by providing first line support and assisting with onboarding, account set ups, and day to day customer queries. You will work closely with our Marketing, Engineering, and Sales teams to ensure clients receive excellent service and get the most value from our platform and marketing services. This role is all about building strong relationships, delivering a professional customer experience, and helping clients feel supported throughout their journey with us. You will play an important part in ensuring new clients are onboarded smoothly, support issues are resolved efficiently, and ongoing customer communication remains proactive and helpful. You will also gain exposure to digital marketing services, automotive web platforms, and customer success processes, making this an ideal opportunity for someone looking to build a career within client services, digital platforms, or the automotive technology sector. This role would suit someone who is organised, personable, eager to learn, and enjoys working in a fast paced environment where no two days are the same.
What You’ll Be Doing
- Providing first line support to clients using our platform and marketing services, ensuring queries are handled professionally and resolved in a timely manner.
- Supporting the onboarding process for new clients, including website set ups, account configuration, user access, and coordinating launches with internal teams.
- Assisting clients with day to day platform usage, helping them understand features, troubleshoot issues, and get the best value from our services.
- Monitoring incoming support requests, triaging issues, and liaising with internal teams to ensure prompt resolution.
- Maintaining accurate records of customer interactions, support tickets, onboarding progress, and account activity.
- Helping to test and quality assure websites, platform updates, and marketing deliverables before they go live to clients.
- Supporting the wider team with customer communication, reporting, renewals administration, and ongoing account maintenance.
- Building positive working relationships with clients through regular communication, professionalism, and a proactive approach to support.
- Gathering client feedback and sharing insights internally to help improve products, services, and customer experience.
- Assisting with client training sessions, onboarding calls, and creating helpful support materials where required.
- Working closely with the Sales team to ensure smooth handovers from new business into onboarding and ongoing support.
- Supporting dealership and automotive group clients with website content updates, campaign requests, lead queries, and general account assistance.
- Ensuring service levels and response times are maintained in line with company standards and client expectations.
- Keeping up to date with platform developments, automotive industry trends, and digital marketing services offered by the business.
What We’re Looking For
- Strong communication skills with the confidence to speak with clients professionally over phone, email, and video calls.
- Excellent organisational skills with the ability to manage multiple tasks and prioritise workload effectively.
- A positive and customer focused attitude with a genuine interest in delivering great service.
- Comfortable working with digital platforms, websites, and online systems.
- Strong attention to detail, particularly when handling website content, account set ups, and customer information.
- Ability to problem solve and remain calm under pressure when dealing with support issues or client requests.
- Good written communication skills using clear and professional UK English.
- A willingness to learn about automotive websites, digital marketing services, and customer engagement tools.
- Strong team player who works collaboratively across departments.
- Competent using Microsoft Office and CRM or ticketing systems.
- Ability to work from our Shoreham based office at least 2 days per week and commute by car.
Desirable Skills (but not entirely essential)
- Previous experience in a customer service, client support, account coordination, or administrative role.
- Experience working within automotive, digital marketing, SaaS, or agency environments.
- Understanding of websites, digital marketing, SEO, PPC, or social media marketing.
- Experience using customer support platforms, CRM systems, or project management tools.
- Familiarity with dealership environments or automotive retail businesses.
- Experience supporting onboarding or implementation processes for clients.
- Basic understanding of website content management systems and digital platforms.
Location & Working Pattern
This role is primarily office‑based at our Shoreham‑by‑Sea headquarters in West Sussex, with flexible working available. There are no public transport links. Applicants must be able to drive and hold a valid UK driving licence. A reasonable commuting distance to Shoreham is essential. A dedicated on‑site parking space is included as part of the role. We are committed to in‑person collaboration and expect team members to attend the office minimum 2 days per week.
Equal opportunities
We're an equal opportunities employer and welcome applications from all suitably qualified candidates.
Client Success & Onboarding Specialist employer: 67 Degrees
At our Shoreham-by-Sea headquarters, we pride ourselves on fostering a collaborative and supportive work culture that prioritises employee growth and development. As a Client Success & Onboarding Specialist, you will not only engage with clients to ensure their success but also gain valuable exposure to the dynamic fields of digital marketing and automotive technology. With flexible working options, dedicated parking, and a commitment to equal opportunities, we offer a rewarding environment for those eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Onboarding Specialist
✨Tip Number 1
Get to know the company inside out! Research our platform, services, and the automotive industry. This will help you speak confidently about how you can contribute to our clients' success during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on being clear, professional, and friendly – just like we do at StudySmarter.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve helped customers or resolved issues. We love candidates who can think on their feet and keep calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and helping our clients thrive.
We think you need these skills to ace Client Success & Onboarding Specialist
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for helping customers in your application. We want to see how you’ve gone above and beyond to ensure clients have a great experience, so share specific examples!
Be Organised and Clear:When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary. We appreciate a well-structured application that showcases your attention to detail.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing how you connect your background to what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at 67 Degrees
✨Know Your Stuff
Before the interview, make sure you understand the company’s platform and services inside out. Familiarise yourself with common customer queries and how to resolve them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your People Skills
As a Client Success & Onboarding Specialist, strong communication is key. Prepare examples of how you've built relationships with clients in the past. Think about times when you’ve turned a negative experience into a positive one – this will highlight your problem-solving abilities and customer-focused attitude.
✨Be Organised and Ready
Demonstrate your organisational skills by discussing how you manage multiple tasks. Bring a notepad or digital device to jot down important points during the interview. This shows you’re serious about the role and can handle the fast-paced environment they mentioned.
✨Ask Smart Questions
Prepare thoughtful questions about the onboarding process and how the team collaborates across departments. This not only shows your interest in the role but also gives you insight into the company culture and expectations. Plus, it’s a great way to demonstrate your eagerness to learn!
