At a Glance
- Tasks: Support clients with onboarding, queries, and ensure a positive experience.
- Company: Dynamic automotive tech company focused on client success.
- Benefits: Flexible working, dedicated parking, and a collaborative office environment.
- Other info: Ideal for those eager to grow in client services and digital platforms.
- Why this job: Join a fast-paced team and build strong relationships while learning about digital marketing.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 25000 - 32000 £ per year.
About the Role
Do you enjoy helping customers, solving problems, and making sure clients have a positive experience? Then this could be the role for you. As our Client Services Executive, you will support our portfolio of customers by providing first line support and assisting with onboarding, account set ups, and day to day customer queries. You will work closely with our Marketing, Engineering, and Sales teams to ensure clients receive excellent service and get the most value from our platform and marketing services. This role is all about building strong relationships, delivering a professional customer experience, and helping clients feel supported throughout their journey with us. You will play an important part in ensuring new clients are onboarded smoothly, support issues are resolved efficiently, and ongoing customer communication remains proactive and helpful. You will also gain exposure to digital marketing services, automotive web platforms, and customer success processes, making this an ideal opportunity for someone looking to build a career within client services, digital platforms, or the automotive technology sector. This role would suit someone who is organised, personable, eager to learn, and enjoys working in a fast paced environment where no two days are the same.
What You’ll Be Doing
- Providing first line support to clients using our platform and marketing services, ensuring queries are handled professionally and resolved in a timely manner.
- Supporting the onboarding process for new clients, including website set ups, account configuration, user access, and coordinating launches with internal teams.
- Assisting clients with day to day platform usage, helping them understand features, troubleshoot issues, and get the best value from our services.
- Monitoring incoming support requests, triaging issues, and liaising with internal teams to ensure prompt resolution.
- Maintaining accurate records of customer interactions, support tickets, onboarding progress, and account activity.
- Helping to test and quality assure websites, platform updates, and marketing deliverables before they go live to clients.
- Supporting the wider team with customer communication, reporting, renewals administration, and ongoing account maintenance.
- Building positive working relationships with clients through regular communication, professionalism, and a proactive approach to support.
- Gathering client feedback and sharing insights internally to help improve products, services, and customer experience.
- Assisting with client training sessions, onboarding calls, and creating helpful support materials where required.
- Working closely with the Sales team to ensure smooth handovers from new business into onboarding and ongoing support.
- Supporting dealership and automotive group clients with website content updates, campaign requests, lead queries, and general account assistance.
- Ensuring service levels and response times are maintained in line with company standards and client expectations.
- Keeping up to date with platform developments, automotive industry trends, and digital marketing services offered by the business.
What We’re Looking For
- Strong communication skills with the confidence to speak with clients professionally over phone, email, and video calls.
- Excellent organisational skills with the ability to manage multiple tasks and prioritise workload effectively.
- A positive and customer focused attitude with a genuine interest in delivering great service.
- Comfortable working with digital platforms, websites, and online systems.
- Strong attention to detail, particularly when handling website content, account set ups, and customer information.
- Ability to problem solve and remain calm under pressure when dealing with support issues or client requests.
- Good written communication skills using clear and professional UK English.
- A willingness to learn about automotive websites, digital marketing services, and customer engagement tools.
- Strong team player who works collaboratively across departments.
- Competent using Microsoft Office and CRM or ticketing systems.
- Ability to work from our Shoreham based office at least 2 days per week and commute by car.
Desirable Skills (but not entirely essential)
- Previous experience in a customer service, client support, account coordination, or administrative role.
- Experience working within automotive, digital marketing, SaaS, or agency environments.
- Understanding of websites, digital marketing, SEO, PPC, or social media marketing.
- Experience using customer support platforms, CRM systems, or project management tools.
- Familiarity with dealership environments or automotive retail businesses.
- Experience supporting onboarding or implementation processes for clients.
- Basic understanding of website content management systems and digital platforms.
Location & Working Pattern
This role is primarily office‑based at our Shoreham‑by‑Sea headquarters in West Sussex, with flexible working available. There are no public transport links. Applicants must be able to drive and hold a valid UK driving licence. A reasonable commuting distance to Shoreham is essential. A dedicated on‑site parking space is included as part of the role. We are committed to in‑person collaboration and expect team members to attend the office minimum 2 days per week.
Equal opportunities
We're an equal opportunities employer and welcome applications from all suitably qualified candidates.
Client Services Executive employer: 67 Degrees
Join our dynamic team as a Client Services Executive in Shoreham-by-Sea, where we prioritise a supportive work culture that fosters professional growth and collaboration. With a focus on delivering exceptional customer experiences, you'll have the opportunity to develop your skills in digital marketing and client engagement while enjoying flexible working arrangements and dedicated on-site parking. We value our employees and are committed to providing a rewarding environment that encourages learning and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Get to know the company inside out! Research our services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or video calls, being able to express yourself clearly and confidently is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for clients. This will demonstrate your ability to handle support queries effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and helps keep you on their radar.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service or client support. We want to see how you've helped clients in the past and how you can bring that positive attitude to our team!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the extra step!
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through. We’re looking for someone who can build strong relationships with clients, so show us your friendly side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 67 Degrees
✨Know Your Stuff
Before the interview, make sure you understand the company’s platform and services inside out. Familiarise yourself with their digital marketing offerings and automotive technology. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Client Services Executive, building relationships is key. Prepare examples of how you've successfully interacted with clients or resolved issues in the past. Highlight your communication skills and your ability to remain calm under pressure – these are crucial for this role!
✨Be Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and prioritise effectively. You might want to bring a planner or notes to the interview to show how you keep track of your responsibilities. This will reassure them that you can handle the fast-paced environment.
✨Ask Smart Questions
Prepare thoughtful questions about the onboarding process, team dynamics, or how they measure client satisfaction. This shows that you’re not just interested in the job, but also in how you can contribute to the team and improve client experiences.
