At a Glance
- Tasks: Diagnose and repair Miele appliances in customers’ homes while promoting care products.
- Company: Join a family-owned company with a commitment to excellence and work-life balance.
- Benefits: Earn up to £45,281 with bonuses, 25 days holiday, and wellness support.
- Other info: Enjoy excellent training and career development opportunities in a supportive environment.
- Why this job: Make a real impact by delivering exceptional customer service and working independently.
- Qualifications: Experience in appliance engineering or a technical background; strong teamwork skills.
The predicted salary is between 37569 - 40271 £ per year.
Locations: London / Essex (RM13-RM20, SS11-SS16, CM11-CM15), West London (all W postcodes), North London (all N/NW postcodes). Option to work 4 or 5 days a week.
About the Role
As a field engineer you will work independently to diagnose and service Miele appliances in customers’ homes, ensuring their continued performance and supporting our sustainability commitment. You will represent the Miele brand, promoting care products and accessories to customers.
Key Responsibilities
- Diagnose and repair domestic appliances on site.
- Provide professional, customer‑focused service and communicate clearly with homeowners.
- Promote Miele care products and accessories, participating in a commission scheme.
- Maintain accurate service records and adhere to safety and quality standards.
- Collaborate with the service team, sharing best practices and contributing to continuous improvement.
About You
- Previous experience as an appliance engineer or technician, or equivalent technical background in electronics, white goods, electrical, or gas industry.
- Strong teamwork and communication skills, with a passion for delivering exceptional customer experience.
- Ability to work independently and manage a schedule efficiently.
- Gas qualification desirable but not essential.
What to Expect from Us
- On‑target earnings up to £45,281 (£47,508 including London weighting).
- Starting salary of £37,569 (£40,721 including London weighting).
- Performance‑related bonus and commission for product introductions.
- Daily lunch allowance, 25 days holiday plus bank holidays.
- Contributory pension scheme, life assurance (4× salary if enrolled), and income protection.
- Optional private use of Company Vehicle (HMRC rates apply).
- Wellness and employee support schemes, including Medicash, eye‑care vouchers, and substantial product discounts.
- Excellent training, ongoing professional development and recognition programmes.
We are a family‑owned, family‑run company with a tradition of excellence and a commitment to a healthy work‑life balance. If you bring energy, pride, and expertise to your work, we want to hear from you.
Field Service Technician in Abingdon employer: 6600 Miele GB (VG GB)
Miele is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and professional growth. With competitive salaries, performance-related bonuses, and comprehensive benefits including wellness schemes and substantial product discounts, our Field Service Technicians enjoy a fulfilling career while promoting sustainability through high-quality appliance service. Join us in London or Essex, where you can thrive in a role that values your expertise and commitment to customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Abingdon
✨Tip Number 1
Get to know the company! Research Miele and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture and mission.
✨Tip Number 2
Practice your pitch! Be ready to explain your experience as an appliance engineer or technician in a way that highlights your problem-solving skills and customer service focus. Keep it concise and engaging!
✨Tip Number 3
Network like a pro! Connect with current or former Miele employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Miele family.
We think you need these skills to ace Field Service Technician in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as an appliance engineer or technician. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your technical background!
Show Off Your Customer Skills:Since you’ll be working directly with customers, it’s important to demonstrate your strong communication and teamwork skills. Share examples of how you've delivered exceptional customer service in the past – we love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you the perfect fit for the Field Service Technician role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at 6600 Miele GB (VG GB)
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to domestic appliances. Be ready to discuss your previous experience as an appliance engineer or technician, and think of specific examples where you've successfully diagnosed and repaired appliances.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare to demonstrate your communication skills. Think of scenarios where you've provided exceptional service and how you handled any challenges with customers. Remember, it's all about making a great impression!
✨Be Ready to Promote
As you'll be promoting Miele care products and accessories, come prepared with ideas on how you would approach this. Think about how you can effectively communicate the benefits of these products to customers while maintaining a professional image.
✨Emphasise Teamwork
Collaboration is key in this role, so be ready to talk about your experiences working in a team. Share examples of how you've contributed to continuous improvement and how you can bring that same energy to the service team at Miele.
