Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a technical support team, ensuring success in SLAs and KPIs.
- Company: Join an internationally renowned organization delivering exceptional tech projects worldwide.
- Benefits: Enjoy a salary up to £32,500 with excellent benefits and a fantastic culture.
- Why this job: Step up into leadership while mentoring others in a supportive environment.
- Qualifications: Service Desk experience in a Microsoft environment and local to Sheffield required.
- Other info: Work hours are Monday to Friday, 13:00 to 21:00.
The predicted salary is between 26000 - 39000 £ per year.
Job Description
Service Desk Team Leader
Exciting opportunity for a current first or second line support engineer to step up in to a leadership position.
- Salary up to £32,500 with excellent benefits on top
- Fantastic culture designed to progress you as a professional
- Sheffield based client
- Must be willing to work 13:00 to 21:00 – Monday to Friday
- To apply please call 07880 358 143 or email
Based out of our head office in Sheffield, we are an internationally renowned organisation who deliver exceptional technical projects to clients across the world
What you will be doing;
You will become a key part of our technical support team, leading a close knit team, ensuring that you deliver on the agreed SLA's, KPI's and play a part in the team's success. You will run reviews and look to mentor the guys through issues to ensure successful resolution and work with the team manager to become a key professional in the team make up.
We need you to have;
- Service Desk experience within a Microsoft environment
- Experience mentoring professionals in this space
- Live locally to Sheffield
- Happy to do early and late shifts
It's nice to have;
- Experience working for an MSP
- Technical certifications and qualifications
- Have experience working within a customer facing position
To be considered
Please either apply by clicking online or emailing me directly to . For further information please call me on 07880358143. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Service Desk Team Leader employer: 646211
Contact Detail:
646211 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Make sure to highlight your leadership skills during the interview. Share specific examples of how you've mentored team members or led projects in your previous roles. This will show that you're ready to step up as a Service Desk Team Leader.
✨Tip Number 2
Familiarize yourself with the company's culture and values. During your conversation, reference how your personal values align with theirs. This can help you stand out as a candidate who fits well within their team.
✨Tip Number 3
Prepare to discuss your experience with SLAs and KPIs. Be ready to explain how you've successfully met these metrics in past roles, as this is crucial for the position you're applying for.
✨Tip Number 4
Since the role requires working late shifts, be upfront about your availability. Showing that you're flexible and willing to adapt to the team's needs can make a positive impression on the hiring manager.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Desk Team Leader. Highlight your relevant experience in first or second line support and how it prepares you for this leadership position.
Tailor Your CV: Customize your CV to emphasize your service desk experience, particularly within a Microsoft environment. Include any mentoring roles you've had and how you've contributed to team success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading a technical support team. Mention specific examples of how you've mentored others and resolved issues effectively.
Follow Application Instructions: Ensure you apply through the specified channels, either by clicking online or emailing directly. Double-check that all your contact information is correct so they can reach you easily.
How to prepare for a job interview at 646211
✨Show Your Leadership Skills
As a Service Desk Team Leader, you'll need to demonstrate your ability to lead and mentor others. Prepare examples from your past experiences where you've successfully guided a team or resolved conflicts.
✨Understand the Technical Environment
Familiarize yourself with the Microsoft environment and any relevant technical certifications. Be ready to discuss how your technical knowledge can help improve the team's performance and meet SLAs and KPIs.
✨Highlight Customer Service Experience
Since this role involves customer-facing responsibilities, be prepared to share your experiences in providing excellent customer service. Discuss how you handle difficult situations and ensure client satisfaction.
✨Be Ready for Shift Work Discussion
The position requires flexibility with working hours. Be honest about your availability for early and late shifts, and express your willingness to adapt to the team's needs.
