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For Companies At a Glance
- Tasks: Lead IT support services, ensuring high client satisfaction and smooth operations.
- Company: Join a growing MSP in Central Sheffield with ambitious expansion plans.
- Benefits: Enjoy a hybrid work model and a competitive salary up to £55,000 p/a.
- Why this job: Be a key player in a dynamic team, driving service excellence and innovation.
- Qualifications: Proven leadership in fast-paced IT environments and strong client management skills required.
- Other info: Immediate start available; must be a UK citizen living near Sheffield.
The predicted salary is between 39600 - 77000 £ per year.
Job Description
Service Delivery Manager
Due to further growth, my client is looking for a dynamic leader who has a passion for delivering outstanding IT Support services.
- Hybrid position – 3 days a week in the office – Central Sheffield
- Salary up to £55,000 p/a
- Looking to get someone started ASAP so this will move quickly.
- To apply please call 07719 026 495 or email
This is a fantastic opportunity to lead the service delivery function of our MSP, overseeing daily operations and ensuring high levels of client and customer satisfaction. You will play a pivotal part in the team leadership and strategic planning to support the wider goals of the Operations Department.
My client is expanding – reaching new markets and territories as well as enhancing their services. With fresh investment, they are looking for senior members to add to the management team to support their ambitious journey while maintaining the high standards they are known for.
Responsibilities:
- Oversee service operations to ensure exceptional results for clients within the IT Solutions team
- Maintain a customer-first approach, ensuring support teams consistently deliver a high-quality service
- Analyse ticket performance through dashboards, offering insights and trend assessments
- Manage and support the Incident Management process, including after-hours coverage
- Maintain compliance with the Zendesk ticketing system
- Ensure KPIs and client SLAs are met, and performance trends are evaluated.
- Work closely with Client Account Managers and Customer Success Managers to ensure communication is clear at all times
- Oversee the transition of new clients and sites into service delivery operations
- Collaborate with sales to drive the success of new projects
- Manage one-on-one meetings, performance appraisals, risk assessments, and recruitment
Requirements:
- Proven managerial and leadership experience – heading up teams in a fast-paced technical support environment
- Extensive experience in IT service desk operations from 1st to 3rd line escalations
- Strong decision making
- Experience in client management and building strong professional relationships
- Expertise in incident management and resolution
- Proven ability to set, meet and exceed SLA and KPI targets
- Experience in process creation, improvement and implementation
- Strong data analysis skills to create informed decisions
- In-depth knowledge of IT operating systems and service management best prices
Non-negotiables
- Must currently live within a commutable distance of Sheffield City Centre
- Be a UK Citizen, not currently sponsored by an external organisation
- Available to start ASAP
To be considered
Please either apply by clicking online or emailing me directly to andy.spencer@searchability.com . For further information please call me on 07719 026 495. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a voice or text message and I will respond as soon as possible. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Key Skills – Leadership, Service Desk, Client Management, Collaboration
Service Delivery Manager employer: 646211
Contact Detail:
646211 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. Since this position requires managing teams in a fast-paced environment, showcasing specific examples of how you've successfully led teams will set you apart.
✨Tip Number 2
Familiarize yourself with the Zendesk ticketing system and be prepared to discuss your experience with it. Understanding how to maintain compliance and analyze ticket performance will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss your approach to client management and building professional relationships. This role emphasizes a customer-first approach, so having concrete examples of how you've maintained high levels of client satisfaction will be beneficial.
✨Tip Number 4
Since the company is expanding into new markets, think about how your skills can contribute to this growth. Be ready to share ideas on how you can support the strategic planning and service delivery functions as they enhance their services.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial and leadership experience in IT service desk operations. Emphasize your ability to meet SLA and KPI targets, as well as your expertise in incident management.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering outstanding IT support services. Mention specific examples of how you've successfully led teams and improved service delivery in previous roles.
Highlight Relevant Skills: Clearly outline your skills in data analysis, client management, and process improvement. These are crucial for the Service Delivery Manager role and should be evident in both your CV and cover letter.
Follow Application Instructions: Ensure you apply through the specified channels, either by clicking online or emailing directly. Double-check that you include all necessary information and documents to avoid any delays in processing your application.
How to prepare for a job interview at 646211
✨Showcase Your Leadership Skills
As a Service Delivery Manager, demonstrating your leadership experience is crucial. Prepare specific examples of how you've successfully led teams in fast-paced environments, focusing on your decision-making and conflict resolution skills.
✨Emphasize Customer-Centric Approach
Highlight your commitment to a customer-first approach. Be ready to discuss how you've ensured high-quality service delivery and maintained strong relationships with clients in previous roles.
✨Demonstrate Data Analysis Proficiency
Since the role requires strong data analysis skills, prepare to discuss how you've used data to inform decisions and improve service delivery. Bring examples of how you've analyzed performance metrics to drive results.
✨Familiarize Yourself with IT Service Management
Make sure you have a solid understanding of IT operating systems and service management best practices. Be prepared to discuss your experience with incident management processes and how you've ensured compliance with SLAs and KPIs.
