At a Glance
- Tasks: Collaborate with clients to create custom tech solutions and resolve complex issues.
- Company: Join Magnite, a leader in video advertising technology with a supportive culture.
- Benefits: Enjoy wellness days, equity options, and family-focused benefits.
- Other info: Hybrid work model with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in the fast-paced world of video ad tech.
- Qualifications: 6+ years in technical roles with strong problem-solving and client-facing skills.
The predicted salary is between 60000 - 80000 £ per year.
Manager, Client Success – London, UK (Hybrid: Monday & Friday remote, Tuesday-Wednesday-Thursday on site)
Responsibilities
- Collaborate closely with premium EMEA clients to understand their business models and architect custom technical integrations using the SpringServe technology stack.
- Act as the frontline engineering mind to diagnose and resolve complex technical issues across the product suite (e.g., SSAI, data‑centre routing, ad server logic, discrepancies).
- Perform detailed data analysis to identify systemic patterns, diagnose platform drop‑offs, and optimise client yield.
- Partner with local Commercial and Sales teams on strategic pitches, live platform demonstrations, and technical conversations to secure new regional business.
- Serve as the vital link between the market and our technical core, translating client requirements and product friction into clear, actionable feedback for global Product and Engineering teams.
- Maintain a deep understanding of video ad serving and programmatic operations, including evolving CTV, OTT, and premium video workflows.
Qualifications
- 6+ years of experience in solution engineering, technical troubleshooting, or technical account management roles.
- Service‑oriented mindset with motivation to help clients and teammates succeed.
- Strong technical troubleshooting skills to diagnose issues in complex systems.
- Exceptional problem‑solving skills, comfortable tackling ambiguous problems and finding creative solutions.
- Data‑driven decision maker with experience analysing performance metrics and using data to improve efficiency and yield.
- Client‑facing experience and ability to translate technical detail into actionable insights for partners and internal stakeholders.
- Bonus (not required): Desire to collaborate closely with a tight‑knit customer success team; familiarity with data querying and scripting languages (SQL, Python, Pandas) and AI productivity tools; experience in video advertising, CTV, publishers, and the ad‑tech ecosystem; experience providing technical support for SaaS platform clients.
Benefits
- Holiday Breaks and Quarterly Wellness Days
- Equity and Employee Stock Purchase Plan
- Family‑Focused Benefits and Parental Leave
- Private Medical Insurance
- Competitive Pension Plan
- Disability and Life Insurance
- Mobile Phone Subsidy
- Fitness and Wellness Reimbursement
Magnite is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Technical Manager, Client Success - Magnite (SpringServe) employer: 620 Magnite Limited UK
Magnite is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work model that promotes work-life balance. With a strong focus on collaboration and innovation, employees benefit from comprehensive perks such as equity plans, wellness days, and family-oriented benefits, all within the vibrant tech hub of London. Join us to be part of a dynamic team that values your contributions and fosters a culture of success and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager, Client Success - Magnite (SpringServe)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 620 Magnite Limited UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 620 Magnite Limited UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Manager, Client Success - Magnite (SpringServe)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 620 Magnite Limited UK:Your cover letter is your chance to shine! Tell us why you want to work at 620 Magnite Limited UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 620 Magnite Limited UK!
How to prepare for a job interview at 620 Magnite Limited UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
