At a Glance
- Tasks: Lead the Technical Services team to ensure a world-class visitor experience at Warner Bros. Studio Tour.
- Company: Join the magic at Warner Bros. Studio Tour London – The Making Of Harry Potter.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Flexible shifts, including weekends and evenings, in a vibrant and collaborative setting.
- Why this job: Be part of an iconic attraction and enhance visitor experiences with your technical expertise.
- Qualifications: Management experience in technical services, ideally in tourism or live events.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Technical Services Manager to lead our Technical Services department at Warner Bros. Studio Tour London – The Making Of Harry Potter. The role involves maintaining all show related aspects such as lighting, sound, video, sets, props, show control and associated hardware and software, ensuring the Studio Tour operates to the highest standards while delivering a safe, world‑class visitor experience.
Key Responsibilities
- Manage, train and develop the Technical Services team, ensuring high performance and compliance.
- Drive technical excellence by maintaining show systems, protecting assets and delivering planned preventative maintenance to maximise reliability and lifespan.
- Champion health & safety, compliance and continuous improvement, proactively resolving technical issues and enhancing processes, systems and visitor experience.
- Oversee resource planning and rota management to keep the department fully staffed and operationally efficient.
- Lead cross‑functional collaboration to ensure effective forward planning and delivery of technical installations and show operations.
- Act as Duty Manager and Duty Technician (Tech Zero) to manage day‑to‑day operations and technical delivery across the Studio Tour.
- Manage departmental budget, reporting (including downtime and P&L) and supplier relationships, ensuring strong cost control and SLA performance.
Qualifications & Experience
- Previous management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally at a fast‑moving visitor attraction or live event.
- Technical and maintenance expertise across AV installations/exhibits, including electronics, interactives, animatronics and networked show control systems.
- Project management and supplier management experience with strong communication skills and stakeholder relationship expertise.
- Proven ability to lead and manage multi‑skilled technical teams in a fast‑paced operational environment.
- Strong working knowledge of facilities management and work‑order systems, with effective problem‑solving and decision‑making skills.
- Excellent communication, organisation and IT skills; ability to prioritise workload, adapt to change and collaborate across teams.
- Relevant certifications (IPAF, PASMA, IOSH, NBOSH) are advantageous.
Working Pattern & Duty Management
This is a full‑time role (40 hours a week) with shifts, including regular weekend and evening work across a seven‑day rota. Flexible availability is required for weekends, bank holidays, school holidays and late evenings, rotating with other team members. Role is advertised as onsite; all working hours and days will be carried out at the place of work.
Equal Opportunity & Accessibility
Warner Bros. Discovery is an equal opportunity employer. We consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, or disability, among other protected characteristics. If you require adjustments or accommodations during the application and recruitment process, please visit our accessibility page for instructions to submit your request.
Manager, Technical Services employer: 6115 Warner Bros. Studios Leavesden Limited
Warner Bros. Studio Tour London – The Making Of Harry Potter is an exceptional employer, offering a dynamic work environment where creativity and technical excellence thrive. Employees benefit from comprehensive training and development opportunities, a strong focus on health and safety, and the chance to be part of a world-class visitor experience in a unique and iconic location. With a commitment to equal opportunity and a collaborative culture, this role promises meaningful engagement and professional growth for those passionate about the tourism and heritage industry.
Contact Details:
6115 Warner Bros. Studios Leavesden Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Technical Services
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a showreel that highlights your technical expertise and past projects. This is your chance to visually demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its operations. Understand their technical needs and be ready to discuss how your experience aligns with their goals. We want to see that you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Warner Bros. Studio Tour London.
We think you need these skills to ace Manager, Technical Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Services Manager role. Highlight your management experience and technical expertise, especially in AV installations and maintenance. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your previous experiences make you the perfect fit. Don’t forget to mention your commitment to health and safety and continuous improvement.
Show Off Your Communication Skills:Strong communication is key in this role. In your application, demonstrate your ability to lead and collaborate with teams. Share examples of how you've effectively managed relationships with stakeholders or resolved technical issues in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at 6115 Warner Bros. Studios Leavesden Limited
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to AV installations, show control systems, and maintenance processes. Be ready to discuss specific examples of how you've managed technical issues in the past and how you ensured high performance in your previous roles.
✨Show Your Leadership Skills
Prepare to talk about your experience in managing and developing teams. Think of examples where you’ve successfully led a multi-skilled team, resolved conflicts, or improved team performance. Highlight your ability to motivate others and drive technical excellence.
✨Emphasise Health & Safety
Since health and safety is a key part of the role, be prepared to discuss your approach to compliance and safety standards. Share any relevant certifications you have and provide examples of how you've championed safety in previous positions.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare for hypothetical scenarios related to technical issues or resource planning, and think through how you would handle them effectively while ensuring a world-class visitor experience.
