Reception Manager in London

Overview

Welcome to Warner Bros.

Discovery.

The story behind our work is about the people who create, deliver and support high-profile content and experiences.

This role is based at Greek Street with responsibilities that include welcoming clients, guests and staff, delivering an exceptional experience, supporting screenings and events, and ensuring the front-of-house operation runs smoothly.

As the first point of contact, you will work closely with the Bookings and Producer teams to coordinate reception services across multiple Soho locations and manage front desk operations and the flow of physical media with accuracy and professionalism.

Responsibilities

• Oversee Greek Street and Soho Square reception operations and directly manage the Soho Square Reception Coordinator.
• Oversee the Runner team at both Greek Street and Soho Square and directly manage the Lead Runner.
• Answer, screen and transfer all calls from a busy switchboard to relevant people or departments, while filtering sales calls.
• Manage access control via the CCure system and handling physical keys, including issuing and returning keys and cards and maintaining stock of passes, lanyards and printing supplies.
• Meet, greet and direct clients, contractors and visitors in accordance with security policies in a welcoming and professional manner.
• Manage all inbound and outbound deliveries via Reception and the loading bay.
• Maintain accurate records and follow procedures relating to security and notification of deliveries.
• Book passenger cars and couriers, maintain accurate booking records, and ensure accurate billing information is passed on.
• Ensure correct handover of information between front desk personnel, including Security and Runners.
• Order and monitor the facility’s stationery requirements and carry out additional purchasing activities as requested by facility management or other departments.
• Place orders for bar stock and liaise with runners to ensure sufficient stock at all times.
• Update reception lists (cutting room occupants and extensions, current productions in studios, staff phone numbers).
• Be part of the team of Fire Wardens to assist in ensuring the safety of all personnel on site.
• Assist in the planning and execution of events, including occasional evening attendance.

Qualifications

• Excellent communication and interpersonal skills with the ability to establish immediate rapport with a range of contacts.
• Exceptional customer service and computer literacy, with very good working knowledge of Microsoft Office (Word, Excel and Outlook).
• Experience managing a switchboard and security passes.
• Good general knowledge of production, post-production or screening room facilities is desirable.
• Experience maintaining a security access system.
• Experience in customer hosting and event management.
• Experience with responsibility for purchasing and stock management.
• Onsite

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work.

Subject to applicable laws, WBD or the Line Manager reserves the right to change this working arrangement with reasonable notice.

How We Get Things Done

Our guiding principles are the core values by which we operate and are central to how we get things done.

You can find /guiding-principles/ along with insights from the team on what they mean and how they show up in day-to-day work.

We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion

Warner Bros.

Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.

We are an equal opportunity employer, considering qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy or parenthood, disability or any other category protected by law.

If you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Warner Bros.

Discovery offers a differentiated portfolio across television, film, streaming and gaming.

#J-18808-Ljbffr