At a Glance
- Tasks: Be the friendly face of our Soho Square facility, coordinating events and managing media dispatch.
- Company: Join Warner Bros. Discovery, a leader in entertainment with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, a supportive environment, and opportunities for personal growth.
- Other info: Work onsite in a dynamic setting with exciting career development opportunities.
- Why this job: Make a real impact by delivering exceptional service and building great relationships.
- Qualifications: Strong communication skills and experience with switchboards and Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Your New Role
We’re looking for a highly organized and customer-focused individual to join our team at our Soho Square facility.
As the first point of contact for clients, guests and staff, you’ll play a vital role in delivering a first‑class front‑of‑house experience while helping to coordinate screenings, events and bookings.
You’ll also take ownership of media dispatch operations, ensuring all inbound and outbound materials are accurately tracked and handled with care.
If you enjoy building great relationships and take pride in delivering exceptional service, we’d love to hear from you.
Your Role Accountabilities
- Answering, screening and transferring all calls from the busy switchboard.
- Access control management via CCure system as well as physical key management, including tracking issuance and return of keys and cards, and maintaining stock levels of passes, lanyards and card printing supplies.
- Meeting, greeting and directing clients, contractors and visitors in a welcoming and professional manner, following facility security policies.
- Managing all inbound and outbound deliveries via Reception and the loading bay, maintaining accurate records and following correct procedures for security and delivery notification.
- Booking passenger cars and couriers, maintaining accurate booking records and providing accurate billing information.
- Ensuring consistent handover of information among front desk personnel, including Security and Runners.
- Updating all reception lists, such as cutting room occupants and their correct extensions, current productions in the studios and staff phone numbers.
- Assisting in the planning and execution of events, including occasional evening attendance.
Qualifications & Experiences
- Excellent communication and interpersonal skills, able to create immediate rapport with a range of contacts.
- Sensitive to differing client needs and priorities, able to question and assist diplomatically.
- Computer literate, with strong working knowledge of Microsoft Office (Word, Excel, Outlook).
- Previous experience managing a switchboard and security passes.
- Good general knowledge of production, post‑production or screening room facilities is desirable.
- Onsite Working
This role is advertised as Onsite; all working hours and days (regardless of shift pattern) will be carried out at the place of work.
Subject to applicable laws, WBD / your Line Manager reserves the right to change this working agreement where essential to business needs and upon reasonable notice.
Equal Opportunity Employment
Warner Bros.
Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
We are an equal opportunity employer and consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
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Contact Details:
6115 Warner Bros. Studios Leavesden Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 6115 Warner Bros. Studios Leavesden Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 6115 Warner Bros. Studios Leavesden Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 6115 Warner Bros. Studios Leavesden Limited:Your cover letter is your chance to shine! Tell us why you want to work at 6115 Warner Bros. Studios Leavesden Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 6115 Warner Bros. Studios Leavesden Limited!
How to prepare for a job interview at 6115 Warner Bros. Studios Leavesden Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
