At a Glance
- Tasks: Support the Admissions Manager in delivering operational excellence at a high-volume visitor attraction.
- Company: Join Warner Bros. Discovery, a leader in global media and entertainment.
- Benefits: Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture.
- Other info: Embrace a fast-paced environment where every day brings new challenges.
- Why this job: Be part of a dynamic team that creates unforgettable experiences for visitors.
- Qualifications: Leadership experience in large-scale operations and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
Your New Role
As Admissions Assistant Manager, you will support the Admissions Manager in delivering operational excellence across a high-volume visitor attraction. Working closely with leadership teams across the business, you will play a key role in workforce planning, operational performance, stakeholder engagement, projects, and continuous improvement initiatives. This opportunity is ideal for someone who has experience within a large-scale operation, is comfortable deputising for senior leaders, and thrives in a fast-paced environment where no two days are the same.
Your Role Accountabilities
- Coordinate and develop a team of 7 Team Leaders through coaching, performance reviews, development conversations, and objective setting.
- Lead the department Ambassador Programme, supporting engagement, capability building, and training consistency across the wider team.
- Oversee workforce planning, rostering, attendance monitoring, payroll processes, and operational staffing levels.
- Deputise for the Admissions Manager when required, representing the department with stakeholders and senior leadership while supporting key operational decisions.
- Monitor performance metrics, customer service standards, and visitor feedback to identify trends and drive improvements.
- Support the delivery of projects, operational initiatives, and continuous improvement activities in partnership with cross-functional teams.
- Undertake rostered Duty Management responsibilities, acting as an escalation point for operational, visitor, and team member matters, including weekend working.
Qualifications & Experience
- Leadership experience within a large-scale operational environment, managing teams through first-line leaders.
- Background in a fast-paced, customer-facing operation with responsibility for high visitor or customer volumes.
- Success in developing frontline leaders and supporting talent and succession initiatives.
- Confidence engaging with senior stakeholders and presenting operational performance updates.
- A proactive approach to continuous improvement, with experience contributing to projects, innovation, and operational change.
Onsite Working
This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
Admissions Assistant Manager in London employer: 6115 Warner Bros. Studios Leavesden Limited
Warner Bros. Discovery is an exceptional employer, offering a dynamic work environment at the iconic Studio Tour London in Leavesden. With a strong commitment to health and safety, employees benefit from a culture of continuous improvement, professional development opportunities, and the chance to make a meaningful impact in a visitor-facing role. Join a diverse team that values inclusion and supports your growth while ensuring a safe and compliant atmosphere for all.
Contact Details:
6115 Warner Bros. Studios Leavesden Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Assistant Manager in London
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We think you need these skills to ace Admissions Assistant Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 6115 Warner Bros. Studios Leavesden Limited and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at 6115 Warner Bros. Studios Leavesden Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
