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- Tasks: Lead business change in annuity and pensions communications, redesigning customer documentation.
- Company: M&G, a leading international savings and investments business with a rich history.
- Benefits: Flexible working arrangements, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on customer communications while working in a dynamic environment.
- Qualifications: Experience as a Business Analyst in financial services, especially in life and pensions.
- Other info: Join a diverse team committed to creating exceptional workplaces for all.
The predicted salary is between 36000 - 60000 £ per year.
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.
On behalf of M&G, AMS are looking for a Business Analyst- Comms, for an initial 6 month contract based in Reading or Sterling, with two days per week on-site. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
Purpose of the role
This role supports a business change workstream focused on annuity and life & pensions communications, helping redesign and improve customer documentation and templates. You will work closely with business and technical stakeholders to shape requirements, run workshops, and drive change delivery across regulated customer communications.
Responsibilities
- Lead discovery and requirements gathering across annuity and pensions communication processes.
- Run stakeholder workshops to review and redesign document templates and customer outputs.
- Analyse current state communications and define improved future state approaches.
- Translate business needs into clear requirements and change deliverables.
- Work across business, compliance and technical teams to support implementation.
- Drive business change activity and adoption across impacted teams.
- Operate as a self-sufficient senior BA within a fast-moving change environment.
The Skills You'll Need
- Strong Business Analyst experience within financial services change programmes.
- Proven life and pensions or annuity product experience.
- Background delivering business change and customer communications improvements.
- Excellent workshop facilitation and stakeholder engagement skills.
- Experience redesigning processes and document or template outputs.
- Ability to work independently and lead analysis activity end to end.
- Strong documentation and requirements definition capability.
Why M&G
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long-term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Business Analyst- Comms in Reading employer: 60by80 Media SL
Contact Detail:
60by80 Media SL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst- Comms in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with business analysis. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to business analysis and customer communications. We recommend role-playing with a friend or using online resources to sharpen your responses and boost your confidence.
✨Tip Number 3
Showcase your skills through a portfolio! If you’ve worked on projects that involved redesigning processes or improving documentation, gather examples to discuss during interviews. This will help you stand out as a candidate who can deliver real results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for exceptional talent like you to join our team at M&G.
We think you need these skills to ace Business Analyst- Comms in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Analyst- Comms. Highlight your experience in financial services and any specific projects related to annuities or pensions. We want to see how your skills align with what M&G is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your workshop facilitation skills and experience in redesigning customer communications.
Showcase Your Achievements: When detailing your experience, focus on achievements rather than just responsibilities. Use metrics where possible to demonstrate the impact of your work. We love seeing how you've driven change and improved processes in previous roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to the right team. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at 60by80 Media SL
✨Know Your Stuff
Make sure you brush up on your knowledge of annuity and life & pensions products. Understand the current communication processes and think about how you can improve them. This will show that you're not just familiar with the role but also genuinely interested in making a difference.
✨Prepare for Workshops
Since you'll be running stakeholder workshops, practice your facilitation skills. Think about potential questions or challenges that might arise and prepare your responses. Being able to guide discussions effectively will demonstrate your leadership capabilities.
✨Showcase Your Change Management Skills
Be ready to discuss specific examples from your past experience where you've successfully driven business change. Highlight your ability to translate business needs into clear requirements and how you've engaged with various teams to implement those changes.
✨Engage with the Company Culture
Familiarise yourself with M&G's values and culture. They value integrity, collaboration, and inclusivity, so think about how your personal values align with theirs. During the interview, share examples that reflect these behaviours to show you're a great fit for their team.
