Assistant General Manager

The Assistant General Manager (AGM) supports the General Manager in overseeing daily operations and management of the restaurant to ensure a smooth, efficient, and guest‑focused operation.

Key Responsibilities

• Leadership & Team Management
  • Collaborate with team members, providing coaching, guidance, and corrective action as necessary.
  • Supervise front‑of‑house and back‑of‑house staff, including scheduling, training, onboarding, and offboarding.
  • Delegate daily tasks and ensure accountability for performance and results.
  • Maintain order, professionalism, and discipline during all hours of operation.
  • Set a positive example by modeling company values, standards, and expectations.
  • Attend required management, leadership, and HR training meetings.
• Operations & Guest Experience
  • Coordinate and oversee daily restaurant operations to ensure service excellence.
  • Respond to and resolve guest complaints promptly and professionally, ensuring guest satisfaction.
  • Ensure quoted seating times are met and that host stand waitlists are managed accurately.
  • Monitor kitchen ticket times to ensure compliance with company service standards.
  • Execute opening and closing duties as assigned.
  • Work closely with the General Manager, Executive Team, and management staff to ensure seamless operational execution.
  • Assist in preparing weekly schedules in accordance with labor targets.
  • Approve invoices, transfers, waste logs, and merchandise orders as assigned.
  • Monitor inventory levels, par levels, and maintenance needs; report discrepancies to the General Manager.
  • Oversee daily deposits and ensure accurate POS system operation.
  • Understand sales goals, labor allocation, cost of goods sold, inventory counts, budget variance, and assigned reporting metrics.
• Compliance & Safety
  • Ensure all company policies and procedures are consistently followed.
  • Enforce health, safety, and sanitation standards in accordance with company policies and regulatory requirements.
  • Address operational issues in a timely and effective manner.
• Recruitment & Development
  • Assist with interviewing, recruiting, hiring, and training for all positions.
  • Support employee development and performance improvement initiatives.
• Additional Duties
  • Perform other duties as assigned, including specific responsibilities delegated by the General Manager.

Qualifications and Experience

• Five years of restaurant management experience is preferred.
• Proven positive attendance and work performance record.
• Extensive food and beverage knowledge.
• Strong leadership, motivational, verbal, written, and interpersonal communication skills.
• Demonstrated customer service management experience.
• Excellent decision‑making, organizational, and time‑management abilities.
• Experience with POS systems, cash handling, and basic financial controls.
• Proficiency in G‑Suite (Docs, Sheets, Slides, etc.).
• Ability to influence others and collaborate across all levels of the organization.
• Flexible, adaptable, and capable of thriving in a fast‑paced, changing environment.
• Ability to work extended hours, including evenings, weekends, and holidays.

Physical & Other Requirements

• Ability to lift and/or carry up to 20 lbs. occasionally.
• Ability to stand, walk, bend, stoop, and exert well‑paced mobility for the duration of a shift.
• Reliable, punctual, and detail‑oriented.
• Efficient and accurate with cash handling and financial figures.
• Must pass all required training, including food safety certification.
• High‑energy, positive attitude with a strong sense of urgency and accountability.

Work Schedule & Availability

This is a full‑time leadership position that typically requires approximately 50 hours per week, including evenings, weekends, and holidays as business needs dictate.

Compensation and Benefits

• Compensation: $70,000.00 - $75,000.00 per year.
• Benefits: Paid Time Off, Emergency Days, Referral Program, Employee Discounts, Skechers Direct Program, Management Bonus Program, Group Life Insurance, Universal Life Insurance, Short‑Term Disability.