At a Glance
- Tasks: Lead IT service delivery and manage technology operations across multiple sites.
- Company: Join DePuy Synthes, a leader in medical device technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Opportunity for regional travel and collaboration with diverse teams.
- Why this job: Make a real impact in healthcare technology while developing your leadership skills.
- Qualifications: Bachelor's degree in IT or related field; 6-8 years of relevant experience.
The predicted salary is between 60000 - 80000 £ per year.
DePuy Synthes is recruiting for a Manager, EMEA Site Delivery Lead located in Zug, Switzerland OR Leeds, United Kingdom OR Loughbeg, Ringaskiddy, Ireland. This role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Zug, Switzerland – Requisition Number: 074603; Loughbeg, Ringaskiddy – Requisition Number: 081009; Leeds, UK – Requisition Number: 081010. Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Key Responsibilities
- Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
- Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.
- Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
- Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
- Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.
- Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
- Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
- Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.
Qualifications
- Education: Bachelor’s degree required in Information Technology, Computer Science, Engineering, or a related field. Master’s degree (MBA or MS) preferred.
- Experience: 6‑8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
- Technical Skills: Knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.
- Business Alignment: Ability to align technology services to operational and commercial business needs, manage budgets, and prioritise demand effectively.
- Leadership: Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
- Vendor Management: Experience managing third‑party vendors and service providers, including performance management and issue escalation.
- Communication: Strong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments.
Preferred
- Experience supporting manufacturing, supply chain, or commercial operations within medical device, life sciences, or similarly regulated industries.
- Familiarity with cybersecurity, data privacy, and compliance requirements in global enterprises.
- Demonstrated experience leading regional or multi‑site IT service delivery, including EMEA operations.
- Exposure to digital workplace, cloud services, or infrastructure modernisation initiatives.
- Experience with continuous improvement frameworks and service quality metrics.
Other
- Languages: English required; Spanish and/or Portuguese preferred.
- Travel: Up to 25% regional and international travel.
- Certifications: ITIL, PMP, or similar certifications preferred.
Manager, EMEA Site Delivery Lead employer: 6010-Biosense Webster Inc. Legal Entity
DePuy Synthes is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where innovation thrives. With locations in Zug, Switzerland, Leeds, UK, and Loughbeg, Ringaskiddy, Ireland, employees benefit from a dynamic environment that supports work-life balance and provides opportunities for regional and international travel. The company fosters a commitment to diversity and inclusion, ensuring that all team members feel valued and empowered to contribute to meaningful projects in the medical device industry.
Contact Details:
6010-Biosense Webster Inc. Legal Entity Recruitment Team
