Manager, EMEA CRM

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

DePuy Synthes is recruiting for a Technology Manager, CRM (EMEA) located in Ringaskiddy, Ireland or Leeds, United Kingdom. This role owns the end‑to‑end management, deployment, and support enabling sales effectiveness, customer engagement, and data‑driven decision‑making for our selling organization. The Manager partners with Sales, Marketing, Customer Experience, and IT teams to deliver scalable, compliant, and high‑impact capabilities that support commercial growth and reports into the DePuy Synthes Technology organization.

Key Responsibilities

• Act as the primary product owner for CRM platforms, translating business needs into product requirements, user stories, and prioritized backlogs. Align with global IT and business strategies.
• Partner with Sales, Marketing, Customer Service, and Analytics teams to improve customer engagement, pipeline management, and field productivity.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
• Lead cross‑functional delivery teams to ensure timely, high‑quality releases using agile and product‑centric practices.
• Ensure CRM solutions align to global standards, and comply with data privacy, security, and regulatory requirements, including customer data governance standards.
• Monitor platform performance, adoption, and business outcomes, driving continuous improvement based on insights and feedback.
• Manage vendor and system integrator relationships supporting CRM platforms and integrations.
• Integrate Johnson & Johnson’s Credo and Leadership Imperatives into product decisions and team leadership.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field (required).
• Master’s degree (MBA or equivalent) (preferred).
• 6–8 years of experience in IT product management, technology product ownership, or commercial technology delivery (required).
• Hands‑on experience with enterprise CRM platforms (e.g., Salesforce or equivalent) (required).
• Strong understanding of commercial business processes, including sales operations and customer lifecycle management (required).
• Demonstrated ability to translate business needs into product roadmaps and delivery plans (required).
• Experience leading cross‑functional teams using agile or hybrid delivery methodologies (required).
• Strong stakeholder management and leadership skills in a matrixed environment (required).
• Preferred experience supporting medical device, life sciences, or other regulated commercial environments.
• Knowledge of data privacy, compliance, and customer data governance.
• Experience managing external vendors and system integrators.
• Exposure to advanced CRM capabilities such as analytics, AI‑enabled insights, or omnichannel engagement.

Other Language: English (required); additional European languages are an advantage.
Travel: Up to 15%, primarily domestic.
Certifications: Agile, Scrum Product Owner, or CRM platform certifications (preferred).

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.