Tenancy Support Officer – Lettings & Void Management

Tenancy Support Officer – Lettings & Void Management Location: East London Salary: circa 28k DOE + car or car allowance, negotiable Job Type: Full-Time, Monday to Friday 9 to 5 Are you an organised and proactive individual with a passion for property management? Do you thrive in a fast-paced environment where your work directly impacts people’s lives? If so, we want you on our team! About the Role As a Tenancy Support Officer, your key goal is to minimise financial loss by ensuring vacant properties are re-let efficiently while maintaining high standards. You’ll play a vital role in managing lettings, void properties, and legal processes, ensuring smooth transitions for new and outgoing tenants. Key Responsibilities Lettings & Void Management * Conduct property viewings and demonstrate key features to prospective tenants. * Liaise with departing tenants, collect keys, and inspect vacated properties. * Manage lock changes, arranging locksmith services when needed. * Inspect properties, document conditions, and specify necessary repairs. * Coordinate with local councils to ensure properties meet required standards. * Assign work to contractors and monitor performance, negotiating costs where necessary. * Oversee property clearance, damage assessments, and void turnaround targets. ⚖ Legal & Compliance * Deliver legal documents (e.g., Notices to Quit) and provide tenants with relevant advice. * Attend evictions with County Court bailiffs, coordinating with councils and locksmiths. * Ensure the proper handling, removal, and storage of tenants’ belongings post-eviction. 🤝 General Duties * Work closely with inspection teams to maintain up-to-date knowledge of property issues. * Support tenants from diverse backgrounds, ensuring a smooth transition into housing. What We’re Looking For ✔ Experience in property management, tenancy support, or lettings. ✔ Strong communication & interpersonal skills – ability to liaise with tenants, contractors, and local authorities. ✔ Organisational skills – ability to juggle multiple tasks and meet targets. ✔ Problem-solving ability – quick thinking and resourcefulness in property issues. ✔ Full UK driving license – to attend property visits and meetings. Why Join Us? ✅ Meaningful work – Help individuals and families secure stable housing. ✅ Competitive salary & benefits. ✅ A supportive team. ✅ Opportunities for professional growth and development. If you’re ready to make a real impact in property management and tenancy support, apply now