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- Tasks: Oversee and manage service delivery programmes in a fast-paced fintech environment.
- Company: Join a hypergrowth global fintech company with a focus on innovation.
- Benefits: Competitive salary up to £70K, bonuses, and opportunities for career advancement.
- Other info: Office-based role in West London with shift work required.
- Why this job: Make a real impact in a dynamic role while building strong customer relationships.
- Qualifications: Proven experience in service delivery within financial services and strong relationship management skills.
The predicted salary is between 65000 - 70000 £ per year.
Global Service Delivery Manager: Finance experience is a must. 5iveTech Recruitment is currently searching for a Global Service Delivery Manager/Application Operation Support Manager for a Global Fintech company.
Please note: This is a hypergrowth environment and we are looking for a proven Service Delivery application manager who can work under a lot of time constraints and be both hands-on and strategic.
Must-haves (please only apply if you meet the criteria):
- Able to demonstrate that you have put together, run and oversee the successful deployment, monitoring and review of a Service Delivery (SD) programme.
- Have been accountable for the end-to-end delivery of a program to meet the Firm’s needs with regards to Business Continuity (BC) arrangements, and responsible for customer relationships across their span of control.
- Should have a proven Service Delivery track record for a financial services firm (preferably with organisations that are cross-border in nature).
- Knowledge of the Business continuity management systems – Requirements.
- Initiate, build and sustain productive relationships.
- Serve as an escalation point for concerns if/when they arise.
This is an office-based role in West London and you will need to work shifts when required. Salary is up to £70K plus bonus.
For more information, please send your CV.
Service Delivery Manager in London employer: 5iveTech Recruitment
Contact Detail:
5iveTech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of business continuity management systems. Be ready to share specific examples of how you've successfully overseen service delivery programmes in the past.
✨Tip Number 3
Showcase your relationship-building skills! During interviews, highlight how you've initiated and sustained productive relationships with clients and stakeholders. This is key in a role that requires managing customer relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in deploying and overseeing Service Delivery programmes, especially in finance. We want to see how you've met business continuity needs and built strong customer relationships.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your track record in service delivery within financial services. We love numbers, so if you can quantify your success, even better!
Keep It Professional Yet Engaging: While we want your personality to shine through, keep the tone professional. Use clear and concise language, and avoid jargon unless it’s relevant to the role. Remember, we’re looking for someone who can communicate effectively with various stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at 5iveTech Recruitment
✨Know Your Service Delivery Inside Out
Make sure you can clearly articulate your experience with Service Delivery programmes. Be ready to discuss specific examples where you've successfully overseen deployment and monitoring, especially in a financial services context.
✨Demonstrate Your Business Continuity Knowledge
Brush up on Business Continuity Management Systems. Prepare to explain how you've managed BC arrangements in previous roles and how they align with the needs of a global fintech company.
✨Build Rapport with Interviewers
Since relationship management is key, practice building rapport during the interview. Show genuine interest in the interviewers' experiences and the company's culture to demonstrate your ability to initiate and sustain productive relationships.
✨Prepare for Shift Work Questions
As this role requires flexibility with shifts, be prepared to discuss your availability and how you manage work-life balance. Highlight any previous experience working in similar environments to show you're adaptable.