At a Glance
- Tasks: Join our team to provide top-notch tech support for customers' telecom issues.
- Company: 5G Communications is a leading telecom supplier, thriving for 20 years with a family-run vibe.
- Benefits: Enjoy opportunities for growth, a supportive culture, and potential remote work options.
- Other info: Ideal for those eager to learn and grow within a dynamic company.
- Why this job: Be part of a passionate team that values integrity and excellence while making a real impact.
- Qualifications: Basic tech knowledge in networking, email platforms, and telecoms experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
5G Communications has developed and evolved, in the last 20 years to establish themselves as one of the largest growing telecommunication suppliers. 5G pride themselves on supplying leading edge technology, B2B throughout the UK and turnover in excess of £15 million. This is an excellent opportunity to join a family run business that pride themselves on Passion, Respect, Integrity, Diligence and Excellence.
The successful Technical Support Engineer will join an already strong team and play a key part in the 1 st and 2 nd line technical support to our customers.
5G, are offering more than just a job, if you have the right attitude, desire to learn and are passionate about your work there will be further opportunities with the company, who promote from within.
Job Role
- Resolving faults, and providing temporary solutions.
- Take responsibility for the fault from first contact to resolution.
- Diagnose and understand customers' faults with broadband, lines, email, wireless, VPN, routers and VOIP.
- Liaise with other departments with regard to customer issues/faults.
- Report new faults to suppliers.
- Chasing suppliers for updates and progression of faults.
- Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults. This may also mean becoming involved with IT support on the customer’s end and their maintainers.
- Keep up to date and aware of the technical support issues, IT policies and best practice methods.
- Register/transfer domains and configure POP3 email accounts.
- Configure and troubleshoot POP3 / Exchange email clients, i.e. Outlook 2003/2010 Troubleshoot VOIP issues.
- You must be capable of resolving the following issues within 15 minutes:
- Register new email address for existing domain customers and update Billing;
- Basic email configuration and support (Incoming and Outgoing SMTP Setting) for Microsoft Outlook / Express;
- Router configuration and configuration checks to an intermediate level including, for example, port forwarding and specific LAN settings.
- IP Addressing (Reconfigure Router with new Routed IP's);
- NAT and Port Forwarding /Open Ports;
- 1 st Line IPPBX and PBX, Hosted PBX configurations, IP Number diverts and IP MAC's (Moves, adds and changes).
Do you have the following skills to enable you to do the role?
- General basic knowledge on analogue and digital technology.
- General knowledge of Microsoft Windows.
- General technical Knowledge of networking.
- Basic knowledge of PBX and PDQ equipment.
- General knowledge of ISDN technologies.
- General technical knowledge of the internet e.g. ADSL
- General basic knowledge on TCP/IP.
- Basic technical knowledge of web platforms.
- Good knowledge of mail platform, IMAP, SMTP, POP3
- General knowledge of DNS.
- Exposure to mail clients.
If you can do the above and you have previous experience, preferably in telecoms, then we would love to hear from you.
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Tech Support Analyst in High Wycombe employer: 5G Communications
5G Communications in High Wycombe is an excellent employer that fosters a supportive and collaborative work culture, where employees are encouraged to embody the values of Passion, Respect, Integrity, Diligence, and Excellence. With a focus on employee growth, this family-run business offers meaningful opportunities for career advancement while providing a dynamic environment that prioritises customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support Analyst in High Wycombe
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VOIP, routers, and email configurations. Being able to discuss these topics confidently during an interview will show your genuine interest and understanding of the role.
✨Tip Number 2
Research 5G Communications and their company culture. Understanding their values of Passion, Respect, Integrity, Diligence, and Excellence will help you align your responses in interviews and demonstrate that you're a good fit for their team.
✨Tip Number 3
Prepare to discuss your previous experiences in technical support or telecoms. Be ready to share specific examples of how you've resolved customer issues, as this will highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Network with current or former employees of 5G Communications on platforms like LinkedIn. They can provide valuable insights into the interview process and company expectations, which can give you an edge when applying through our website.
We think you need these skills to ace Tech Support Analyst in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Tech Support Analyst role. Emphasise your technical knowledge in areas like networking, email configuration, and troubleshooting.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for technology and customer support. Mention specific examples of how you've resolved technical issues in the past and your desire to learn and grow within the company.
Highlight Relevant Skills:In your application, clearly list your technical skills such as knowledge of TCP/IP, VOIP, and email platforms. Make sure to include any experience you have with PBX systems and general telecommunications knowledge.
Show Enthusiasm for the Company:Express your interest in 5G Communications and their values of Passion, Respect, Integrity, Diligence, and Excellence. Demonstrating alignment with their company culture can set you apart from other candidates.
How to prepare for a job interview at 5G Communications
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of broadband, VOIP, and networking basics. Be prepared to discuss specific technologies mentioned in the job description, such as TCP/IP and email protocols like SMTP and POP3.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues in the past. The interviewer will likely want to see your thought process and how you approach troubleshooting problems.
✨Emphasise Your Communication Skills
Since the role involves liaising with customers and other departments, highlight your ability to communicate clearly and effectively. Practice explaining complex technical concepts in simple terms.
✨Express Your Passion for Learning
5G values a desire to learn and grow within the company. Share your enthusiasm for technology and any relevant courses or certifications you've pursued to enhance your skills.
