At a Glance
- Tasks: Provide 1st and 2nd line technical support to customers and resolve faults.
- Company: Join a family-run telecoms business with a strong growth trajectory.
- Benefits: Opportunities for career advancement, supportive team culture, and competitive pay.
- Other info: Dynamic work environment with a focus on learning and development.
- Why this job: Be part of a passionate team and make a real difference in tech support.
- Qualifications: Basic knowledge of networking, telecoms, and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
5G Communications has developed and evolved, in the last 20 years to establish themselves as one of the largest growing telecommunication suppliers. 5G pride themselves on supplying leading edge technology, B2B throughout the UK and turnover in excess of £15 million. This is an excellent opportunity to join a family run business that pride themselves on Passion, Respect, Integrity, Diligence and Excellence. The successful Technical Support Engineer will join an already strong team and play a key part in the 1st and 2nd line technical support to our customers. 5G are offering more than just a job; if you have the right attitude, desire to learn, and are passionate about your work, there will be further opportunities with the company, who promote from within.
Job Role
- Resolving faults and providing temporary solutions.
- Take responsibility for the fault from first contact to resolution.
- Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers, and VOIP.
- Liaise with other departments regarding customer issues/faults.
- Report new faults to suppliers.
- Chase suppliers for updates and progression of faults.
- Contact Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults.
- This may also mean becoming involved with IT support on the customer’s end and their maintainers.
- Keep up to date and aware of the technical support issues, IT policies, and best practice methods.
- Register/transfer domains and configure POP3 email accounts.
- Configure and troubleshoot POP3/Exchange email clients, i.e. Outlook 2003/2010.
- Troubleshoot VOIP issues.
- You must be capable of resolving the following issues within 15 minutes:
- Register new email address for existing domain customers and update Billing;
- Basic email configuration and support (Incoming and Outgoing SMTP Setting) for Microsoft Outlook/Express;
- Router configuration and configuration checks to an intermediate level including, for example, port forwarding and specific LAN settings.
- IP Addressing (Reconfigure Router with new Routed IPs);
- NAT and Port Forwarding/Open Ports;
- 1st Line IPPBX and PBX, Hosted PBX configurations, IP Number diverts and IP MAC’s (Moves, adds, and changes).
Do you have the following skills to enable you to do the role?
- General basic knowledge of analogue and digital technology.
- General knowledge of Microsoft Windows.
- General technical knowledge of networking.
- Basic knowledge of PBX and PDQ equipment.
- General knowledge of ISDN technologies.
- General technical knowledge of the internet e.g. ADSL.
- General basic knowledge of TCP/IP.
- Basic technical knowledge of web platforms.
- Good knowledge of mail platform, IMAP, SMTP, POP3.
- General knowledge of DNS.
- Exposure to mail clients.
If you can do the above and you have previous experience, preferably in telecoms, then we would love to hear from you. For more information please don’t hesitate to apply for the role today.
Apply for job: Please select the options that apply to you:
- I live within easy commute of High Wycombe.
- I have a full UK driver's licence.
- Comfortable working in a target-driven environment.
- I can communicate clearly on all levels.
Tech Support Analyst employer: 5G Communications
5G Communications is an exceptional employer that fosters a supportive and dynamic work environment, where passion and integrity are at the core of our values. As a family-run business located in High Wycombe, we offer our employees not just a job, but a pathway for growth and development, with a strong emphasis on promoting from within. Join us to be part of a dedicated team that thrives on collaboration and innovation in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work at 5G Communications. A friendly chat can sometimes lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss troubleshooting methods for broadband, VOIP, and email issues. We want to see your passion and expertise shine through!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've resolved technical issues in the past. This is your chance to demonstrate your diligence and integrity!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Tech Support Analyst
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for tech support shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about helping customers and solving their issues.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your technical knowledge and problem-solving abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see why you’d be a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at 5G Communications
✨Know Your Tech Basics
Brush up on your knowledge of broadband, routers, and VOIP. Be ready to discuss how you would troubleshoot common issues, as this will show your technical prowess and understanding of the role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your ability to take responsibility for faults from first contact to resolution.
✨Familiarise Yourself with the Company
Research 5G Communications and their values: Passion, Respect, Integrity, Diligence, and Excellence. Be ready to explain how your personal values align with theirs, as cultural fit is crucial in a family-run business.
✨Practice Clear Communication
Since you'll be liaising with customers and other departments, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you can communicate effectively at all levels.
