At a Glance
- Tasks: Handle calls, support customers, and manage administrative tasks in a dynamic office.
- Company: Established telecommunications supplier with a strong reputation and growth.
- Benefits: Competitive salary, full training, and opportunities for career development.
- Other info: Join a supportive team and enjoy a varied role with room to grow.
- Why this job: Kickstart your career in a fast-paced environment while learning valuable skills.
- Qualifications: Strong communication skills and a positive attitude; GCSEs in English and Maths required.
The predicted salary is between 23000 - 26500 £ per year.
Hours of Work: Full-Time – 40 Hours over five days
Salary: Depending on experience
Established since 1998, the group is a well‑known supplier of B2B telecommunications, providing technology solutions throughout the UK with a turnover exceeding £23m. We are currently recruiting for a Junior Administrative Assistant to join our busy Head Office team in High Wycombe. This is an excellent opportunity for someone looking to begin or further develop their career within a fast‑paced business environment. The role offers a varied mix of administration, customer support, and operational tasks, making it ideal for someone organised, motivated, and eager to learn.
Job / Role Specification
- Handling incoming calls professionally and directing enquiries to the appropriate team members.
- Responding to customer enquiries via telephone and email in a professional and timely manner.
- Processing new customer orders and supporting amendments to existing services.
- Updating internal systems and maintaining accurate customer and order records.
- Assisting with data entry, documentation, and general administrative tasks.
- Supporting colleagues across multiple departments with day‑to‑day operational activities.
- Monitoring shared inboxes and ensuring enquiries are directed appropriately.
- Helping to coordinate customer requests and internal communications.
- Maintaining organised electronic filing systems and company records.
- Providing a high standard of customer service and administrative support at all times.
Person Specification
- Strong communication and interpersonal skills.
- Good attention to detail and accuracy.
- Organised, reliable, and able to prioritise workloads.
- Positive attitude with a willingness to learn.
- Comfortable using Microsoft Outlook, Word, and Excel.
- Ability to work effectively within a team environment.
- Professional and confident telephone manner.
- Ability to maintain confidentiality and handle information responsibly.
Education & Qualifications
- A-C grade GCSEs (or equivalent) in English and Maths (essential).
- Basic IT proficiency, including Microsoft Office applications.
- Previous office or customer service experience beneficial but not essential. Full training will be provided.
Junior Administrative Assistant – £23,000 – £26,500 DOE in High Wycombe employer: 5G Communications
5G Communications in High Wycombe is an excellent employer that fosters a supportive and collaborative work culture, where employees are encouraged to embody the values of Passion, Respect, Integrity, Diligence, and Excellence. With a focus on employee growth, this family-run business offers meaningful opportunities for career advancement while providing a dynamic environment that prioritises customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Administrative Assistant – £23,000 – £26,500 DOE in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 5G Communications. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 5G Communications before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Administrative Assistant – £23,000 – £26,500 DOE in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 5G Communications:Your cover letter is your chance to shine! Tell us why you want to work at 5G Communications specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 5G Communications!
How to prepare for a job interview at 5G Communications
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
