At a Glance
- Tasks: Manage customer accounts and ensure outstanding service while coordinating with teams.
- Company: Join a leading telecom group with a strong focus on growth and innovation.
- Benefits: 20 days holiday, flexible working, and a friendly office vibe.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the voice of the company and make a real difference in customer experience.
- Qualifications: Experience in customer service or sales, with excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
The 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m. Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions (including Leased Lines) and infrastructure, the group are aiming to expand the business through organic growth and continuing acquisition of franchise bases.
Qualities we are looking for:
- Account Management
- Customer Service
- Customer Experience
- Customer Insight
- New Product Launches
- Sustainability
- Growth Strategies
- Business Transformation
- Change Management
The day-to-day role will involve acting as first line for customer contact and updating details of the contact via the internal CRM system within agreed SLA’s. Outbound calling is vital to this role, to keep the customer updated with queries that can range from a fault on the service, invoicing and contract queries. The role will also involve the management and coordination of workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the 5G service. Delivering outstanding Customer Service to Franchisees and Stakeholders.
Key Responsibilities:
- Answer and deal with incoming telephone calls promptly and professionally utilising company CRM system
- Maintain tasks and ensure adherence to company processes & procedures
- Deal with incoming invoice queries as and when they arise
- Liaising with 3rd parties and all necessary departments to bring about a prompt resolution
- Maintaining a positive working relationship with customers
- Ensuring orders are fulfilled seamlessly
- Work within a team and manage own workload
- Communicating fluidly with other departments
- Co-ordinate dialogue and input from team members at all levels to meet customer needs
- Ensure that all work is carried out in accordance with operational procedures
- Building our brand within Franchise Groups
- Building on established relationships with key personnel
- Fully understand customers' business requirements
- Ownership of customer requirements
- Creating and implementing communications and marketing strategies to franchise groups
- Ability to implement new ideas and report concerns within the team
- Drive growth by upselling products and services
- Administrative duties when required
Who you are:
- Experienced in Customer Service/Sales environments
- Exceptional in written and oral communication
- Able to develop knowledge and acquire new skills
- Able to work in a fast-paced environment and adapt to fluid change
- Having a high attention to detail
What we offer:
- 20 days holiday + Bank Holidays + The ability to purchase more holiday
- A flexible working policy
- Friendly office environment
Internal Corporate Account Manager in High Wycombe employer: 5G Communications
At 5G Group, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that fosters employee growth and development. With a flexible working policy and a friendly office environment, we empower our Internal Corporate Account Managers to thrive in their roles while delivering outstanding customer service. Join us in our mission to drive sustainable growth and innovation in the telecommunications industry, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Corporate Account Manager in High Wycombe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 5G Communications. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 5G Communications before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Corporate Account Manager in High Wycombe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 5G Communications:Your cover letter is your chance to shine! Tell us why you want to work at 5G Communications specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 5G Communications!
How to prepare for a job interview at 5G Communications
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
