At a Glance
- Tasks: Provide top-notch IT support to clients and resolve technical issues.
- Company: Join a leading B2B telecommunications supplier with a strong reputation.
- Benefits: Competitive salary, training opportunities, bonuses, and holiday incentives.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Kickstart your IT career and make a real difference in tech support.
- Qualifications: 1 year of desktop support experience and proficiency in Windows and Office applications.
The predicted salary is between 21000 - 24000 £ per year.
Established since 1998, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m. Following company training the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients.
The Role
The day to day role will involve resolving issues and support for management and employees of our group of companies from a ticket-based system. In addition, the role will require the successful applicant aiding and supporting our external customer base, as necessary.
Experience
- Minimum of 1 year in a Desktop Support environment
- Proficient with Windows Desktop Operating Systems essential (Windows 7/8/10) / MAC
- Basic Experience with Windows Server Operating Systems
- Proficient with Microsoft Office Applications essential (2016/2019/Office 365)
- Basic Networking knowledge (e.g., DHCP, DNS)
- Basic Experience with various Internet Connectivity Mediums essential, e.g., ADSL, Fibre
- Basic Experience with Enterprise Antivirus packages
- Basic Experience in Backup management
Responsibilities
- Remote IT Telephone Support for customers
- Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access
- Provide remote support using any industry accepted remote support software
- Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
- Adherence to a call logging process
- Logging customer queries and meeting SLA’s
- Updating existing tickets with SLA time
- Remote IT Maintenance for customers
- Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers
- Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice
- Scheduled Server maintenance
- Onsite IT Support for customer Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers
- Onsite Project installation work
- Escalate when needed to in accordance with SLA
Education & Qualifications
- A+, N+ or Microsoft MCSA/MCSE optional
Other requirements
- Have previous IT remote telephone support experience
- Fluency in English is mandatory
- Good personality
- Willingness to learn
Benefits
A competitive basic salary from £21,000 to £24,000 per annum DOE. Training and development plans. Staff bonuses and holiday incentives.
First Line IT Support in High Wycombe employer: 5G Communications
5G Communications is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee development and competitive benefits, including training plans and performance bonuses, team members are empowered to grow their skills while contributing to cutting-edge telecommunications solutions across the UK. Located in a thriving sector, employees enjoy a supportive culture that values both personal and professional growth, making it an ideal place for those seeking meaningful and rewarding careers in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land First Line IT Support in High Wycombe
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows and MAC systems, as well as basic networking. We want to see you confidently tackle those IT support queries.
✨Tip Number 2
Practice your communication skills! Since you'll be providing remote support, being able to explain technical issues in simple terms is key. We recommend role-playing with a friend to get comfortable.
✨Tip Number 3
Familiarise yourself with ticketing systems. Knowing how to log and manage customer queries efficiently will set you apart. We suggest checking out some online tutorials to get the hang of it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace First Line IT Support in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Desktop Support and familiarity with Windows and MAC systems. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the First Line IT Support role. Share your passion for IT support and how you can contribute to our team at 5G Communications.
Show Off Your Soft Skills:While technical skills are crucial, we also value good personality and communication skills. Make sure to mention any experiences where you've successfully helped customers or worked well in a team. It’s all about that seamless support vibe!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 5G Communications
✨Know Your Tech
Make sure you brush up on your knowledge of Windows Desktop Operating Systems and Microsoft Office applications. Be ready to discuss your experience with troubleshooting common issues, as well as any basic networking concepts like DHCP and DNS.
✨Show Off Your Support Skills
Prepare examples of how you've successfully resolved IT support tickets in the past. Think about specific situations where you provided remote assistance or collaborated with third-party vendors to solve a problem.
✨Practice Your Communication
Since this role involves a lot of telephone support, practice explaining technical issues in simple terms. You want to demonstrate that you can communicate effectively with both technical and non-technical users.
✨Be Ready to Learn
Express your willingness to learn and adapt. The company values ongoing training, so show enthusiasm for developing your skills further, whether it's through certifications like A+ or N+ or simply staying updated on the latest tech trends.
