At a Glance
- Tasks: Manage corporate accounts and deliver exceptional customer service.
- Company: Join a leading telecom group with a strong growth trajectory.
- Benefits: Competitive salary, generous holiday, and a friendly office vibe.
- Other info: Opportunity to develop technical skills in a fast-paced environment.
- Why this job: Be part of a dynamic team driving business transformation and sustainability.
- Qualifications: Experience in customer service/sales and strong communication skills.
The predicted salary is between 32000 - 32000 € per year.
The 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m. Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions (including Leased Lines) and infrastructure, the group are aiming to expand the business through organic growth and continuing acquisition of franchise bases. We now have an exciting opportunity within our Corporate Team for an Account Manager.
Qualities we are looking for:
- Account Management
- Customer Service
- Customer Experience
- Customer Insight
- New Product Launches
- Sustainability
- Growth Strategies
- Business Transformation
- Change Management
Leading and managing a group of corporate accounts, the ideal candidate will be responsible for:
- Delivering outstanding Customer Service to Franchisees and Stakeholders
- Building on established relationships with key personnel
- Fully understand customers' business requirements
- General administrative duties producing regular business reports
- Answering phone calls and updating CRM system
- Ensuring orders are fulfilled seamlessly
- Communicating fluidly with other departments
- Ownership of customer requirements and escalate when required
- Ability to implement new ideas and report concerns within the team
- Updating and monitoring open account cases on CRM system
- Create, implement and manage department campaigns
- Review supplier charges and query with suppliers if required
- Complete contract paperwork
Who you are:
- Experienced in Customer Service/Sales environments
- Exceptional in written and oral communication
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and office administration software
- Able to develop technical telephony knowledge and acquire new skills
- Able to work in a fast-paced environment, and be able to adapt to fluid change
- Having a high attention to detail
What we offer:
- Up to £32,000 (DOE) Basic Salary
- 20 days holiday + Bank Holidays + The ability to purchase more holiday
- Friendly office environment
Internal Corporate Account Manager in Milton Keynes employer: 5G Communications Ltd
The 5G Group of companies is an excellent employer, offering a dynamic and supportive work environment where employees can thrive. With a focus on professional growth and development, the company provides opportunities for career advancement while fostering a culture of collaboration and innovation. Located in a friendly office setting, employees enjoy competitive salaries, generous holiday allowances, and the chance to contribute to meaningful projects in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Corporate Account Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their products, values, and recent news. This shows you’re genuinely interested and helps you tailor your answers to what they care about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your responses, making you feel more confident when it’s the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Internal Corporate Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the qualities we're looking for, like Account Management and Customer Service. Highlight your relevant experience and skills that match the job description to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Internal Corporate Account Manager role. Share specific examples of how you've delivered outstanding customer service or managed accounts in the past.
Showcase Your Communication Skills:Since exceptional written communication is key for this role, make sure your application is clear, concise, and free of errors. We want to see your ability to communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 5G Communications Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the company and its services. Familiarise yourself with their telephone systems, data solutions, and any recent news about their growth strategies. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on account management and customer service, prepare examples from your past experiences where you delivered outstanding service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Change
The job requires adaptability in a fast-paced environment. Think of instances where you've successfully managed change or implemented new ideas. Highlighting your flexibility and problem-solving skills will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the company’s goals. Inquire about their approach to customer experience or how they plan to implement new product launches. This shows you're not just interested in the job, but also in contributing to their success.
