At a Glance
- Tasks: Manage corporate accounts and deliver exceptional customer service while building strong relationships.
- Company: Join a leading telecom group with a focus on innovation and growth.
- Benefits: Competitive salary, 20 days holiday plus bank holidays, and a friendly office environment.
- Other info: Opportunity to develop technical skills and thrive in a fast-paced environment.
- Why this job: Be part of a dynamic team driving business transformation and sustainability in the telecom sector.
- Qualifications: Experience in customer service/sales and strong communication skills are essential.
The predicted salary is between 32000 - 32000 € per year.
The 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m. Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions (including Leased Lines) and infrastructure, the group are aiming to expand the business through organic growth and continuing acquisition of franchise bases.
We now have an exciting opportunity within our Corporate Team for an Account Manager.
Qualities we are looking for:
- Account Management
- Customer Service
- Customer Experience
- Customer Insight
- New Product Launches
- Sustainability
- Growth Strategies
- Business Transformation
- Change Management
Leading and managing a group of corporate accounts, the ideal candidate will be responsible for:
- Delivering outstanding Customer Service to Franchisees and Stakeholders
- Building on established relationships with key personnel
- Fully understand customers' business requirements
- General administrative duties producing regular business reports
- Answering phone calls and updating CRM system
- Ensuring orders are fulfilled seamlessly
- Communicating fluidly with other departments
- Ownership of customer requirements and escalate when required
- Ability to implement new ideas and report concerns within the team
- Updating and monitoring open account cases on CRM system
- Creating, implementing and managing department campaigns
- Reviewing supplier charges and querying with suppliers if required
- Completing contract paperwork
Who you are:
- Experienced in Customer Service/Sales environments
- Exceptional in written and oral communication
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and office administration software
- Able to develop technical telephony knowledge and acquire new skills
- Able to work in a fast-paced environment, and be able to adapt to fluid change
- Having a high attention to detail
What we offer:
- Up to £32,000 (DOE) Basic Salary
- 20 days holiday + Bank Holidays + The ability to purchase more holiday
- Friendly office environment
Internal Corporate Account Manager in High Wycombe employer: 5G Communications Ltd
The 5G Group of companies is an excellent employer, offering a dynamic and supportive work culture that prioritises employee growth and development. With a competitive salary and generous holiday allowance, team members enjoy a friendly office environment where innovation and collaboration thrive, making it an ideal place for those looking to make a meaningful impact in the telecommunications industry.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Corporate Account Manager in High Wycombe
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at 5G Group on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to account management and customer service. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Corporate Account Manager in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the qualities we're looking for. Highlight your experience in customer service and account management, and don’t forget to mention any relevant skills that match our job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Internal Corporate Account Manager role. Share specific examples of how you've delivered outstanding customer service or managed accounts successfully.
Show Off Your Communication Skills:Since exceptional written communication is key for this role, make sure your application is clear, concise, and free of typos. We want to see your ability to communicate fluidly right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 5G Communications Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Familiarise yourself with their products, especially in the areas of telephone systems and data solutions. This will help you demonstrate your genuine interest and ability to contribute to their growth strategies.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on account management and customer service, prepare examples from your past experiences where you've excelled in these areas. Think about specific situations where you improved customer satisfaction or resolved issues effectively.
✨Be Ready for Change
The job requires adaptability in a fast-paced environment. Be prepared to discuss how you've successfully managed change in previous roles. Highlight your ability to implement new ideas and how you handle unexpected challenges.
✨Master the Tech
Proficiency in Microsoft Office Suite is a must, so brush up on your skills, especially in Excel and PowerPoint. You might be asked to demonstrate your ability to create reports or presentations, so having a few examples ready can set you apart from other candidates.
