At a Glance
- Tasks: Deliver top-notch customer service in a fast-paced contact centre environment.
- Company: Join First American Financial Corporation, a global leader in title insurance and settlement services.
- Benefits: Enjoy career growth, supportive team culture, and the chance to make a real difference.
- Other info: Flexible, dynamic work environment with opportunities for learning and development.
- Why this job: Be part of a dedicated team that values exceptional service and personal connections.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 30000 - 42000 £ per year.
Company Info
First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world's largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.
Job Description
To provide high quality customer service to lenders, borrowers and legal firms within a contact centre environment. This does not set out every responsibility but provides an overview of the main areas of responsibility.
- Liaising with institutional lenders, borrowers and legal firms in relation to Remortgage applications.
- Answer all queries within service levels.
- Liaise with customers throughout the Remortgage process.
- Liaise with legal teams to ensure all service levels are met.
- Liaise with financial institutions in obtaining information.
- Input of data onto the computerised system.
Personal Qualities
- Excellent communication and customer service skills.
- Ability to meet tight deadlines and targets and to work under pressure.
- Good team player, but also ability to work on own initiative.
- Good attention to detail.
- Good organisational skills.
- Good data input skills.
- Previous administrative/customer service/conveyancing experience.
- Experience of working in a high volume environment.
Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.
Customer Service Team Player in Leeds employer: 567/NZ37226 enact Conveyancing
First American Financial Corporation (FAFC) is an exceptional employer, offering a dynamic work environment where employees are encouraged to grow and develop their skills in the field of title insurance and conveyancing. With a strong focus on teamwork and mutual respect, FAFC provides its staff with opportunities for continuous learning and career advancement, all while delivering outstanding service to clients. Located in the UK, employees benefit from being part of a leading global company that values dedication and expertise, ensuring a rewarding and fulfilling career path.
Contact Details:
567/NZ37226 enact Conveyancing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Player in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service skills and how you handle pressure, as these are key for the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Make sure to highlight your relevant experience and why you’re a great fit for the Customer Service Team Player role.
We think you need these skills to ace Customer Service Team Player in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and ability to handle queries effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how their skills align with what we’re looking for in a Customer Service Team Player.
Be Organised and Detail-Oriented:Since this role involves data input and liaising with various parties, it’s crucial to show us your attention to detail. Make sure your application is free from typos and clearly structured. This will reflect your organisational skills and ability to meet tight deadlines.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at 567/NZ37226 enact Conveyancing
✨Know Your Stuff
Before the interview, make sure you understand the basics of remortgage processes and the role of a customer service team player. Familiarise yourself with First American Financial Corporation's services and values, so you can speak confidently about how you can contribute to their mission.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and concisely. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, showcasing your ability to maintain a friendly and professional tone.
✨Demonstrate Team Spirit
Being a good team player is crucial for this position. Think of instances where you've collaborated effectively with others, especially in high-pressure situations. Be ready to discuss how you support your colleagues and contribute to a positive work environment.
✨Stay Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked about how you manage multiple tasks or deadlines. Share specific strategies you use to stay organised and ensure accuracy, especially when inputting data or liaising with various stakeholders.
