Description
Description Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon\'s European Central Flow Team, where you\'ll orchestrate millions of daily orders and innovate advanced fulfilment solutions. We\'re busy revolutionizing how the world shops, supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates, the PCS ensures seamless fulfilment operations.
In this critical position, you\'ll be instrumental in driving Amazon Europe\'s workflow planning, risk mitigation, and cost and capacity management. Collaborating directly with FC partners, you\'ll provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. Our onboarding process equips you with the necessary knowledge, while our matrix structure empowers you to deliver, innovate, create, and grow. We\'re seeking problem-solvers with a keen eye for optimization opportunities, meticulous attention to detail, and the ability to navigate tasks while communicating effectively across all organizational levels. Your natural curiosity will drive you to explore the interdependencies and interactions of the systems that power our fulfilment network. Join us in this dynamic role and help shape the future of e-commerce fulfilment at Amazon.
Key job responsibilities
- Master Amazon\'s proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface
- Innovate and implement metrics, conduct analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions
- Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels
- Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs
- Teach peers and customers with knowledge-sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence
A day in the life
At Amazon\'s European Central Flow Team (ECFT), Process Control Specialists synchronize their schedules with our Fulfillment Center partners, embracing a 4x10 work week. Working from the LCY Tilbury office, team members rotate Sundays to Wednesdays or Wednesdays to Saturdays, covering day and night operations. This schedule aligns with FC operations and provides a 3-day weekend each week. Wednesdays serve as an overlap day, where half the team alternates focus between ongoing operations and projects, professional growth, training, and deep-dive analyses.
A typical day begins with an assessment of current state: analysing order volumes, workstream distributions, and comparing real-time data against network-wide metrics and plans. Using our proprietary systems, we craft dynamic staffing plans, determine optimal associate placement and timing, and refine the plan with FC management as new orders flow in. When volumes surge, we modulate inflow or redistribute workload across the network. As capacity approaches limits, we reschedule orders to uphold customer promises and prevent late deliveries.
In the event of disruptions—such as a conveyor malfunction, weather event, or software glitch—our PCS team acts quickly with mitigation strategies and robust contingency plans. We mobilise cross-functional partnerships, facilitate swift communication, and consolidate critical information to resolve issues efficiently, maintaining customer focus and operational excellence.
About the team
The European Central Flow Team (ECFT), a vital component of PE, drives continuous innovation, standardization, and improvement across our FC network. We focus on capacity, risk, and workflow management, with an emphasis on real-time responsiveness and resource planning to ensure customer promises are kept and deliveries arrive on time.
Why Join ECFT
At ECFT, we are reinventing the future of fulfilment by collaborating with multiple stakeholder teams to identify high-impact opportunities. We pioneered FC optimization, developing metrics and collecting data to uncover efficiency opportunities. We combine hard data with frontline insights to drive innovations, creating new metrics, workflows, and process paths. We scale innovations across FCs to standardize efforts, increase availability, boost delivery speed, reduce defects, and minimize cost-to-serve across the FC network. Join ECFT to be at the forefront of optimizing Amazon\'s global fulfilment operations and delivering smiles to millions of customers while tackling complex logistical challenges.
Basic Qualifications
- You are proficient in English (European Framework level B2), enabling clear and effective communication across all channels
- You have the ability to simplify and convey intricate ideas for diverse audiences
- You exhibit a bias for action, can work independently to triage issues and solve problems, and exercise sound judgment on escalation needs
- You are a problem solver with attention to detail, comfortable working with data to make critical decisions and influence multiple stakeholders
Preferred Qualifications
- Degree or relevant experience in logistics, leadership roles, administration, education, or similar fields
- Experience in remote or centralized team environments
- Basic knowledge or interest in learning programming languages
- Ability to balance and prioritize, influencing others in pursuit of great outcomes
- Experience collaborating with customers or stakeholders to drive business objectives and deliver results
- Experience in fast-paced, metric-led environments with a focus on continuous improvement
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