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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working options and a supportive culture that values work-life balance.
- Why this job: Be part of a dynamic team that thrives on innovation and making a positive impact.
- Qualifications: Experience in leading teams and a passion for retail are essential.
- Other info: Some roles may require pre-employment vetting; apply early as vacancies may close quickly.
The predicted salary is between 30000 - 42000 £ per year.
About the role
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
- Oversee the entire day-to-day operation of the shop.
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you will need
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you will be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding what makes Waitrose unique will help you align your leadership style with their customer service ethos, which is crucial for a Team Manager role.
✨Tip Number 2
Showcase your experience in fast-paced environments during your interactions. Be ready to share specific examples of how you've successfully led teams under pressure, as this is a key requirement for the position.
✨Tip Number 3
Prepare to discuss your people management skills in detail. Think about how you've motivated teams in the past and be ready to explain your approach to fostering a supportive culture, as this aligns with the role's responsibilities.
✨Tip Number 4
Engage with current or former Waitrose employees if possible. Networking can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying for the Team Manager position.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Team Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience in a fast-paced, customer-focused environment. Highlight instances where you motivated your team and improved customer satisfaction.
Demonstrate Commercial Acumen: Include examples of how you've maximised sales and profit in previous roles. Discuss any strategies you've implemented to minimise wastage and improve operational efficiency.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your passion for retail and your understanding of the Waitrose brand, showing that you are genuinely interested in the role.
How to prepare for a job interview at 55 Redefined Ltd
✨Showcase Your Leadership Skills
As a Team Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully motivated your team in previous roles, especially in fast-paced environments. Highlight specific situations where your leadership made a positive impact.
✨Demonstrate Customer Focus
Waitrose prides itself on outstanding customer service. Be ready to discuss how you have improved customer satisfaction in past positions. Share anecdotes that illustrate your commitment to putting customers first and how you’ve handled challenging situations.
✨Understand the Business
Familiarise yourself with Waitrose's values and business model. Show that you understand the importance of maximising sales while minimising waste. Discuss any relevant experience you have in managing store operations or driving sales in a retail setting.
✨Prepare for Change Management
Change is a constant in retail, so be prepared to discuss how you've managed change within a team. Provide examples of how you've engaged your team during transitions and how you’ve maintained productivity and morale during these times.
