Senior IT Infrastructure Engineer

Our IT Services team have an exciting opportunity for someone to join us as a Senior IT Infrastructure Engineer. The successful candidate will technically lead 3rd line support of Osborne Clarke's global Data and Voice Network Infrastructure, Platforms, Servers and Systems, whilst playing key roles in migrations and deployments enabling OC to sustain a well-established cloud‑first approach. This is a permanent position based out of our London office, combined with some home working.

What you’ll do:

• Technically lead the team from a project delivery and a day‑to‑day point of view, providing a comprehensive level of support to the global business for Osborne Clarke's physical, virtual and cloud infrastructure, connectivity including wired and wireless networks, and key services such as e‑mail, telephony and SaaS, PaaS & IaaS platforms.
• Technical lead across project delivery for the ITS Platform & Network Operations team.
• Helping co‑ordinate technical tasks and activities in conjunction with Project Managers.
• Where needed deputise for the Operations & Engineering manager to provide additional oversight and management support of the team.
• Provide professional support to Osborne Clarke so that our clients receive consistently excellent services.
• Understand and adopt the principles of acting as a professional service provider.
• Support and follow Incident, Request, Change and Problem Management procedures alongside other IT Services teams, aligned with the ITIL framework.
• Supporting, operating and managing the delivery of the operational platforms, hardware, operating systems and core technologies, including provision, documentation, maintenance etc.
• Assist with specific escalations from the out‑of‑hours support team, where IT operations expertise is required, following an on‑call rota in the team.
• Contribute operational and technical expertise with design recommendations, when planning and initiating new projects, and planning non‑project IT implementations.
• Contribute to the continuous review and improvement of processes.
• Maintaining and developing the integrity and security of all components comprising various client's network and operational platforms, including all data.
• Working in collaboration with suppliers and other IT services teams to ensure the smooth delivery of products supplied to the firm.
• Contribute to testing processes and support infrastructure for internally or externally developed applications/implementations.
• Awareness of advances in technology, new software applications and new hardware in order to serve as an advisor to other employees.

You will be:

• Someone who is used to working in a demanding Operations team with a high level of personal responsibility.
• Expected to have good knowledge of cloud and virtualisation technologies, networking principles and Windows server architecture and services.
• Having a good working knowledge of Microsoft 365 and the Azure platform.

Further technical requirements:

• ITIL or IT Service Management experienced
• Azure framework, IaaS, PaaS, SaaS and security products
• Powershell, Terraform, General Scripting, Applying AI
• Azure networking, Express Route, Load Balancers
• Zscaler ZPA and ZIA, Client Connector, Zero Trust Security
• Managing suppliers in WAN/LAN & Internet communications, VPN Management
• Experience of Switch & WiFi deployment. Extreme Networks & XIQ Cloud beneficial
• Working knowledge of networking standards, hardware, protocols
• Physical Infrastructure: Network/Server Hardware, Cabling, Datacentres
• Network monitoring, management systems and troubleshooting tools
• Solarwinds HCO with NPM and App Insight monitoring
• Microsoft Exchange Online with Exchange 2019 hybrid on‑prem
• Microsoft Entra ID and Office 365 with M365 E5 licensing
• Microsoft Active Directory, GPO and Certificate Services
• Microsoft Network Services Including DNS, DHCP, NPS
• Unified Communications ideally Microsoft Teams with telephony partners
• Security Solutions such as Checkpoint and Azure‑based firewalls
• Server operating systems, including Windows 2016/2019/2022 Server, basic Linux
• Windows patch management with Azure Update Management Center
• Microsoft SQL Server deployment, licensing and Azure SQL management
• ESXi / VMware 8 and later with vSphere experience is beneficial
• General understanding of Windows 10/11 and Mobile Devices with Intune

More generally:

• A lateral thinker and planner, with keen attention to detail and accuracy.
• Able to create and maintain records and documentation with appropriate detail.
• Demonstrate strong communication skills spoken, written and presentation.
• Proficient in cloud, hardware and software products and deliver accurate documentation, reports and processes as needed.
• Able to multi‑task and oversee multiple projects with tight deadlines and perform accurately under such time pressures and constraints.
• Detail oriented, well‑organised, self‑motivated, problem solver who can also work independently.
• Able to work autonomously, also collaboratively as part of a wider team with the best interests of the team and your customers being paramount.
• Understanding pressures facing the Operations Team, helping the team to continually prioritise most critical tasks to maintain, deliver and support IT services.
• Self‑learning, sharing knowledge and ideas, with an engaging mindset.
• Enjoy working in a service focussed department for a growing, fast paced, dynamic, creative organisation.
• Show initiative and good judgment with the ability to switch gears at a moment's notice and concentrate in an environment of multiple demands and distractions.
• Demonstrated flexibility and responsiveness are a plus.
• Exceed expectations set as part of a performance managed environment.

Salary and benefits:

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process:

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision‑making. We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

About Us:

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations. Our sector‑based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success. At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.