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- Tasks: Lead a dynamic team in a fast-paced retail environment and enhance customer experiences.
- Company: Join One Stop, a friendly subsidiary of Tesco, committed to community and customer service.
- Benefits: Enjoy flexible working hours, competitive pay, and a range of employee benefits.
- Why this job: Make a real impact in your community while developing valuable leadership skills.
- Qualifications: Strong communication, teamwork, and problem-solving skills are essential.
- Other info: Be part of an inclusive workplace that values diversity and supports personal growth.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast-paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands-on approach. With your guidance, your store will always remain a safe place to work and shop.
What is in it for you:
- One Stop is committed to making everyday life easier for our customers.
- We offer a wide range of quality products at great value, alongside friendly and helpful service.
- We are passionate about creating a welcoming environment for both our customers and our colleagues.
Flexible Working:
We always welcome chats about flexible working. Talk to us throughout your application about how we can support you.
Community Involvement:
At One Stop, being part of the community is at the heart of everything we do. We are proud to give back in meaningful ways.
Diversity & Inclusion:
At One Stop, everyone is welcome. We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues.
Your Responsibilities:
- Coordinate the team to deliver the easiest shopping trip in the community.
- Open/close the store and complete duty cover, ensuring all decisions are right for customers, colleagues, and everyone's safety.
- Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
- Support the Store Manager to coordinate seasonal, community, and charity events.
- Ensure the store is always clean, tidy, and well presented.
- Prioritise the replenishment of products that matter to our customers.
- Take immediate action for any overcharges and prevent any reoccurrence.
- Proactively manage queues in store to deliver a great shopping trip for our customers.
- Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time.
- Follow company health and safety routines and ensure colleagues do the same.
- Deliver communication to the team, ensuring they are kept well informed.
- Resolve customer queries, leaving them with a smile on their face.
- Ensure the store is staffed appropriately, reacting to short-term absences/sickness.
- Attend alarm call outs where necessary to ensure the safety and security of the store.
- Build meaningful relationships with both your Area Manager & People Partner.
If this store has a Post Office Local, your duties will include the day-to-day operations of the post office, requiring a Post Office Financial and criminal conviction background check.
Required Skills:
- Communication Skills
- Customer Focus
- Problem-Solving
- Teamwork
- Attention to Detail
- Adaptability
- Technical Skills
- Time Management
One Stop - Shift Leader employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Stop's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Leader role, especially around customer service and team coordination.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for retail and community involvement shine through. Talk about how you can contribute to creating a welcoming environment at One Stop.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen on the position and gives you another chance to reiterate why you're the perfect fit for the Shift Leader role.
We think you need these skills to ace One Stop - Shift Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering great service and making a difference in the community.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate your ability to lead a team and improve customer service, as these are key for the Shift Leader role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply as soon as possible through our website, as we may close the vacancy early if we find the right candidate.
How to prepare for a job interview at 55 Redefined Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Leader at One Stop entails. Familiarise yourself with the responsibilities mentioned in the job description, like coordinating the team and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Since customer service is at the heart of One Stop, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you improved service or resolved issues, as this will demonstrate your commitment to putting customers first.
✨Highlight Teamwork and Leadership Skills
As a Shift Leader, you'll need to coordinate a team effectively. Be ready to discuss your experience in leading teams, managing conflicts, and supporting colleagues. Use examples that showcase your ability to motivate others and create a positive work environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's community involvement, team dynamics, or opportunities for growth within One Stop. This not only shows your interest but also helps you determine if the company culture aligns with your values.
