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- Tasks: Manage high-value claims, ensuring effective settlements through investigations and negotiations.
- Company: AXA Commercial protects businesses of all sizes, fostering a supportive and vibrant community.
- Benefits: Enjoy flexible working, competitive salary, bonuses, health cover, and generous leave options.
- Why this job: Join a dynamic team, develop your skills, and make a real impact in the insurance industry.
- Qualifications: Experience with complex claims and strong communication skills are essential; A-Level or degree preferred.
- Other info: Regular travel required; flexible working arrangements available.
The predicted salary is between 36000 - 60000 £ per year.
Description
We have an exciting opportunity within the Large Loss Unit for a Senior Claims Technician, to handle high value and complex claims within a team handling Motor, Casualty, Property and Financial Lines claims across AXA Retail and Commercial. You\’ll be responsible for ensuring the effective settlement of complex claims by conducting thorough investigations and engaging in negotiations to reach agreed conclusions within established authority levels. If you\’re a detail-oriented professional with a passion for delivering exceptional service and navigating challenging scenarios, we\’d love to hear from you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You\’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
This role will require regular travel which could include overnight stays and work outside of normal hours.
We\’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you\’ll be doing:
• Pro-active management of a portfolio of claims with a potential of £500K+ from notification through to settlement.
• You will be responsible for either Major Property losses or Catastrophic/Serious personal injury claims (depending on knowledge/experience).
• Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend.
• Lead solicitor/loss adjuster meetings and AXA Large Loss estimating committees.
• Share knowledge and support the development of others in your team and the wider claims community.
• Build excellent working relationships with key stakeholders.
• Provide regular communication with policyholders, their representatives, third parties, underwriting and actuarial colleagues.
What you\’ll bring:
• Experience of handling high value and complex commercial property or injury claims, with a settlement authority of at least £500k.
• Knowledge of handling Catastrophic injury claims advantageous.
• Strong communication and interpersonal skills with the ability to influence and negotiate.
• A motivational leader who demonstrates empathy and adaptability to drive effective outcomes.
• Strong prioritization and time management skills, with the ability to effectively manage multiple tasks and meet deadlines in a fast-paced environment.
• Educated to A-Level or degree standard or have an equivalent professional qualification (ACII/FCII/CILA).
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we\’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the \’apply for this job\’ button, you\’ll then need to log in or create a profile to submit your CV. We\’re proud to be an Equal Opportunities Employer and don\’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we\’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Yasmin.conrad@axa-uk.co.uk.
#LI-Hybrid
Who we are:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We\’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We\’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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Large Loss Claims Handler - Catastrophic Injury or Major Property losses employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Large Loss Claims Handler - Catastrophic Injury or Major Property losses
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, such as catastrophic injuries or major property losses. Understanding the nuances of these claims will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims handling. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare for the interview by practising your negotiation and communication skills. Since the role requires influencing stakeholders, being able to articulate your thoughts clearly and persuasively will set you apart from other candidates.
✨Tip Number 4
Research AXA's values and recent developments in the insurance sector. Showing that you align with their mission and are aware of current trends will demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Large Loss Claims Handler - Catastrophic Injury or Major Property losses
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling high value and complex claims, particularly in commercial property or catastrophic injury. Use specific examples to demonstrate your skills in negotiation and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the responsibilities involved. Mention your experience with claims management and how you can contribute to AXA's goals.
Highlight Relevant Qualifications: Clearly state your educational background and any professional qualifications such as ACII, FCII, or CILA. This will help establish your credibility and suitability for the position.
Showcase Soft Skills: In your application, emphasise your strong communication, interpersonal skills, and ability to lead and motivate others. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
How to prepare for a job interview at 55 Redefined Ltd
✨Showcase Your Experience
Be prepared to discuss your previous experience handling high value and complex claims. Highlight specific cases where you successfully managed claims over £500K, detailing your approach and the outcomes.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've influenced or negotiated effectively in past roles.
✨Understand the Role's Requirements
Familiarise yourself with the specifics of catastrophic injury and major property losses. Research AXA's approach to these claims and be ready to discuss how your knowledge aligns with their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in challenging scenarios. Think of situations where you had to manage multiple tasks under pressure and how you prioritised effectively.
