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- Tasks: Support customer service transformation and resolve queries to enhance customer experience.
- Company: Leading financial services firm in the UK focused on service excellence.
- Benefits: Competitive salary, pension, bonus scheme, and professional development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Excellent communication, problem-solving skills, and 5 GCSEs including English and Math.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm in the UK is seeking a Senior Administrator for their Customer Services function. This role involves supporting the transformation for service excellence, resolving customer and adviser queries, and engaging in process improvements.
Candidates should possess excellent communication and problem-solving skills along with a minimum of 5 GCSEs including English and Math.
The company offers a competitive benefits package including a pension, bonus scheme, and opportunities for professional development.
Senior Onboarding Administrator: Elevate Customer Experience in Isle of Man employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onboarding Administrator: Elevate Customer Experience in Isle of Man
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give us insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We should also think of examples from our past experiences that showcase our skills in these areas.
✨Tip Number 3
Showcase our passion for customer experience during the interview. We can do this by discussing how we've gone above and beyond to resolve issues in previous roles, demonstrating our commitment to service excellence.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Senior Onboarding Administrator: Elevate Customer Experience in Isle of Man
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Onboarding Administrator role. Highlight your experience in customer service and any process improvement initiatives you've been part of. We want to see how you can elevate the customer experience!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to showcase your writing skills. Be clear and concise, and don’t forget to mention any relevant experiences where you’ve resolved queries or improved processes.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application that demonstrate your problem-solving skills, especially in customer service scenarios. This will show us you’re ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at 55 Redefined Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the financial services firm thoroughly. Understand their values, mission, and recent developments in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Senior Onboarding Administrator, excellent communication is key. Prepare examples from your past experiences where you successfully resolved customer queries or improved processes. Practising clear and concise responses will demonstrate your ability to engage effectively with customers and advisers.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of a few scenarios where you had to solve a problem creatively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to follow your thought process.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare insightful questions about the company's approach to customer service excellence and how they measure success. This shows that you're not just interested in the job, but also in contributing to the company's goals and culture.
