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For Companies At a Glance
- Tasks: Lead a dynamic team delivering top-notch claims services to global clients.
- Company: Join WTW, a global leader in claims operations with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a pension scheme with matched contributions.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Degree-level education and strong leadership experience in claims management.
- Other info: Hybrid role with excellent opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
The Claims Operations Manager role sits within WTW’s Claims Operations function and is responsible for leading a team delivering high-quality, compliant, and timely claims services to strategic Financial Lines (FinEx) clients. Based in Ipswich, this hybrid role focuses on operational excellence, people leadership, stakeholder management, and continuous improvement. The role provides exposure to global stakeholders, including London and Mumbai, and plays a key role in driving consistency, performance, and best practice across the claims community.
The Role
What You’ll Be Doing
As a Claims Manager, you’ll lead and inspire a team of claims professionals playing a key role in ensuring the delivery of a high-quality claims service to our clients. Your responsibilities will include:
- Manage day-to-day operations, performance, and development of your team.
- Build strong relationships with clients, internal stakeholders, and suppliers.
- Drive continuous improvement through Operational Excellence (OpEx) principles.
- Monitor performance against SLAs and ensure compliance with regulatory standards.
- Support strategic initiatives and business change programmes across Claims Operations.
Qualifications
The Requirements
What You Bring
- Preferably educated to degree level and with professional qualifications.
- Relevant industry/management experience.
Experience
- Strong technical claims knowledge.
- Proven leadership in operational or client-facing roles.
Skills
- Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
- Ability to manage change and drive process improvement.
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Proven ability to manage multiple stakeholders and complex tasks simultaneously.
Mindset
A client-first approach, aligned with WTW’s values and behaviours.
Why Join Us?
At WTW, we believe in empowering our people. You’ll have the opportunity to:
- Make a real impact in a global organisation.
- Grow your career with tailored development opportunities.
- Work in a collaborative, values-driven environment.
Please note that this is a hybrid role, requiring 3 days per week in the office, and based in the Ipswich office.
Benefits - GB
Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com.
Claims Operation Manager in Ipswich employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operation Manager in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at WTW or similar companies. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching WTW’s values and recent projects. Show us how your experience aligns with their mission and how you can contribute to their goals in claims operations.
✨Tip Number 3
Practice your negotiation and communication skills. You’ll need to demonstrate these during the interview, so consider role-playing with a friend to get comfortable discussing your ideas and experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WTW team.
We think you need these skills to ace Claims Operation Manager in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Operations Manager role. Highlight your relevant experience, especially in leadership and operational excellence, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about claims management and how your skills align with our values. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve driven performance improvements or managed successful projects in previous roles to impress us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of your progress!
How to prepare for a job interview at 55 Redefined Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims knowledge before the interview. Understand the key principles of operational excellence and how they apply to claims management. This will help you demonstrate your expertise and show that you're ready to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or drove performance improvements. This will highlight your ability to manage day-to-day operations and develop your team, which is crucial for the role.
✨Build Relationships with Stakeholders
Since this role involves managing multiple stakeholders, be ready to discuss how you've built strong relationships in previous roles. Share strategies you've used to engage clients and internal teams, as well as how you’ve navigated complex tasks while keeping everyone aligned.
✨Emphasise Continuous Improvement
Be prepared to talk about your experience with driving process improvements. Highlight any initiatives you've led that resulted in enhanced efficiency or compliance. This will show that you have a client-first mindset and are committed to operational excellence, aligning with WTW’s values.
