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- Tasks: Support customer service transformation and resolve queries to enhance customer experience.
- Company: Leading financial services firm in the UK focused on service excellence.
- Benefits: Competitive salary, pension, bonus scheme, and professional development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Excellent communication, problem-solving skills, and 5 GCSEs including English and Math.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm in the UK is seeking a Senior Administrator for their Customer Services function. This role involves supporting the transformation for service excellence, resolving customer and adviser queries, and engaging in process improvements.
Candidates should possess excellent communication and problem-solving skills along with a minimum of 5 GCSEs including English and Math.
The company offers a competitive benefits package including a pension, bonus scheme, and opportunities for professional development.
Senior Onboarding Administrator: Elevate Customer Experience in Dublin employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onboarding Administrator: Elevate Customer Experience in Dublin
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We should also think of examples from our past experiences that showcase our skills in these areas.
✨Tip Number 3
Showcase our passion for customer experience during interviews. We can share ideas on how to improve processes or resolve queries effectively, demonstrating that we’re proactive and engaged.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in the role.
We think you need these skills to ace Senior Onboarding Administrator: Elevate Customer Experience in Dublin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with our mission to elevate customer experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our service excellence transformation. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions for customer queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 55 Redefined Ltd
✨Know the Company Inside Out
Before your interview, make sure to research the financial services firm thoroughly. Understand their values, mission, and recent developments in customer service. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Senior Onboarding Administrator, excellent communication is key. Prepare examples from your past experiences where you effectively resolved customer queries or improved processes. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your analytical skills and ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to customer service excellence and how they support professional development. This shows that you're not just interested in the role, but also in contributing to their success.
