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For Companies At a Glance
- Tasks: Support customer queries and enhance service excellence in a dynamic onboarding team.
- Company: Join Canada Life, a leader in customer service and innovation.
- Benefits: Competitive salary, generous pension, private medical insurance, and flexible working options.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: 5 GCSEs including English and Maths; strong communication and problem-solving skills.
- Other info: Inclusive culture with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Contract Type: 6 month FTC
What We’re Building
We now need a Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market‑leading service excellence for our customers and advisers.
Job summary - Onboarding Team
To be actively engaged in the resolution of customer and adviser queries. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International. This will involve resolving a wide range of queries for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.
New Business for Offshore Bonds. Processing customer applications and requests within agreed service levels. Focus on risk‑based decisions to ensure we keep the business safe as well as provide great customer service.
Key skills for this Team
- Excellent communication skill both spoken and written
- Problem solving ability
- Resilience and Adaptability
What you’ll do
- Achieve an average quality score of over 90%
- Achieve an average weighted productivity score of over 95%
- Proactively identify enhancements to processes and contribute towards their implementation
- Identify, understand and collate CLI customer needs, requirements and feedback
- Engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business
- Proactively take ownership for self‑development and demonstrate the desire to progress their career within CLI
Who you are
- Demonstrates enthusiasm and a positive approach to their working performance
- Open and able to adapt to change
- Articulate and possess excellent communication skills
- Strong team player who is able to work with limited supervision
- Confident self‑starter
- Takes a logical and organised approach to problem solving
- Desire to develop a career within a customer centric environment
- Strong attention to detail and enjoys delivering quality outcomes
- Experience within a life assurance environment would be an advantage
Qualifications
Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Math) or equivalent – essential
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.
“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” – Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Customer Service Senior Admin - Onboarding in Dublin employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Senior Admin - Onboarding in Dublin
✨Tip Number 1
Get to know the company inside out! Research Canada Life's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you've solved problems or improved processes. This shows that you’re not just a team player but also someone who takes initiative—exactly what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Service Senior Admin - Onboarding in Dublin
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Senior Admin role. Highlight your relevant experience and skills that align with the job description, especially your communication skills and problem-solving abilities.
Showcase Your Enthusiasm: We love seeing candidates who are genuinely excited about the role! In your application, express your passion for delivering excellent customer service and how you can contribute to enhancing the customer experience at Canada Life.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us see your strong attention to detail and communication skills right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 55 Redefined Ltd
✨Know Your Customer Service Inside Out
Make sure you understand the key aspects of customer service, especially in the context of onboarding. Familiarise yourself with common queries and issues that customers might face, and think about how you would resolve them. This will show your proactive approach and problem-solving skills.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your spoken and written communication. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Adaptability and Resilience
Be prepared to discuss examples from your past where you've had to adapt to change or overcome challenges. This could be anything from handling difficult customer interactions to adjusting to new processes. Highlighting these experiences will show that you can thrive in a dynamic environment.
✨Research Canada Life's Values and Culture
Take some time to understand Canada Life's commitment to diversity, inclusion, and customer-centric service. Be ready to discuss how your values align with theirs and how you can contribute to their mission. This will demonstrate your genuine interest in the company and the role.
