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For Companies At a Glance
- Tasks: Support customer queries and enhance service experiences for clients and advisers.
- Company: Join Canada Life UK, a modern and agile organisation focused on building better futures.
- Benefits: Enjoy a competitive salary, generous pension, private medical insurance, and professional development opportunities.
- Why this job: Make a real impact in customer service while growing your career in a supportive environment.
- Qualifications: 5 GCSEs including English and Maths; previous life assurance experience is a plus.
- Other info: Flexible working arrangements available to support your work-life balance.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
What We’re Building
We now need a Senior Administrator to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.
Job summary - Maintenance
To be actively engaged in the resolution of customer and adviser queries. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International. This will involve resolving a wide range of queries for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.
- Processing of updates to client and IFA information held for our Offshore Bonds.
- Change of IFA requests, updating of Trustees, dealing with adviser fee's queries.
Excellent communication skills both spoken and written
Problem solving ability. Previous Life Assurance knowledge would be an advantage. Strong Customer Service Skills.
What you’ll do
- Achieve an average quality score of over 90%
- Achieve an average weighted productivity score of over 95%
- Proactively identify enhancements to processes and contribute towards their implementation
- Identify, understand and collate CLI customer needs, requirements and feedback
- Engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.
- Proactively take ownership for self-development and demonstrate the desire to progress their career within CLI.
Who you are
- Demonstrates enthusiasm and a positive approach to their working performance
- Be open and able to adapt to change
- Articulate and possess excellent communication skills
- Strong team player who is able to work with limited supervision
- Confident self-starter
- Takes a logical and organised approach to problem solving
- Has the desire to develop a career within a customer centric environment.
- Has a strong attention to detail and enjoys delivering quality outcomes
- Experience within a life assurance environment would be an advantage
Qualifications
Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Math) or equivalent - essential.
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.
“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” Nick Harding, Chief People Officer, Canada Life UK.
We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Customer Service Senior Admin - Maintenance in Douglas employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Senior Admin - Maintenance in Douglas
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Canada Life UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills. We want to see that you can keep your cool under pressure!
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with someone from Canada Life, let your passion for customer service shine through. We love seeing candidates who are genuinely excited about helping others.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what we look for in a Senior Admin.
We think you need these skills to ace Customer Service Senior Admin - Maintenance in Douglas
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Senior Administrator. We want to see how you can contribute to our customer-focused transformation!
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your written application. We love seeing candidates who can articulate their thoughts effectively!
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by sharing specific examples from your past experiences. We’re looking for proactive individuals who can tackle challenges head-on!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at 55 Redefined Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you've handled queries in the past. Canada Life UK values a proactive approach, so think of examples where you went above and beyond to ensure customer satisfaction.
✨Showcase Problem-Solving Skills
Prepare to share specific instances where you've successfully resolved complex issues. Highlight your logical and organised approach to problem-solving, as this is crucial for the Senior Admin role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since excellent communication skills are essential for this position, consider doing mock interviews with friends or family to build your confidence.
✨Demonstrate Enthusiasm for Development
Express your desire for self-development and career progression during the interview. Canada Life UK appreciates candidates who are eager to grow within a customer-centric environment, so be prepared to discuss your future goals.
