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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in the betting industry since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts at popular retailers.
- Why this job: Be at the heart of customer experiences and build lasting relationships in your community.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Flexible working hours and opportunities for career growth in a supportive culture.
The predicted salary is between 24000 - 36000 £ per year.
6 Month Fixed-Term Opportunity
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Summary
We now need a Customer Service Representative to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.
To ensure that we put the customer at the heart of everything we do in line with our company values. To deliver a high quality of work ensuring that these are accurate and within stated timescales. To work as part of a team as well as with other colleagues to enhance the overall customer experience.
To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience.
What You\\\’ll Do
- To take responsibility for end to end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.
- To amend and maintain accurate company records to ensure legislative, customer and company requirements are met.
- To maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives.
- To answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication.
- To maintain relationships with advisers and other business areas.
- Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Company and Regulator.
- Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
Who You Are
- Diligent and conscientious in the accuracy of their work, excellent attention to detail
- Excellent Customer Service experience
- \”Can Do\”, proactive attitude
- Excellent written and verbal communication skills
- Ability to operate in a fast paced, dynamic environment and able to work under pressure
- Intermediate knowledge and experience of MS Office
Qualifications
- Minimum of 5 A*-C GCSEs (including English and Maths – essential)
- Have already attained the Award in financial Administration or keen to work towards this qualification
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that\\\’s regularly reviewed. As a Canada Life UK colleague, you\\\’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That\\\’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we\\\’re making in DEI, and we continue for it to be a significant focus.
\”At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.\” Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We\\\’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
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Customer Service Representative employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, and it’ll make it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at 55 Redefined Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you can demonstrate your passion for delivering great service and how you’ve successfully engaged with customers in the past. Be ready to share specific examples that highlight your interpersonal skills.
✨Familiarise Yourself with the Company
Take some time to research William Hill and its values. Understanding their commitment to customer experience and community engagement will help you align your answers with what they’re looking for. Mentioning their initiatives or benefits during the interview shows you’re genuinely interested.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service roles. Think about how you would handle difficult situations or complaints. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Enthusiasm and Personality
Since this role is all about connecting with people, let your personality shine through. Smile, maintain eye contact, and express your enthusiasm for the position. Showing that you’re a people person will resonate well with the interviewers and demonstrate that you’d fit right into their team.
