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- Tasks: Lead and inspire teams to deliver exceptional customer outcomes in claims management.
- Company: Join AXA Retail, a dynamic team committed to outstanding customer service.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and private medical cover.
- Why this job: Make a meaningful impact on customer experiences and drive operational excellence.
- Qualifications: Experience in leading large teams within financial services and strong motor claims knowledge.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to lead a transformative journey in claims management? AXA Retail Claims is on an exciting journey to evolve our indemnity delivery, strengthening our reputation for delivering outstanding customer outcomes and a compelling people proposition. We are looking for a Claims Operations Leader to drive market‑leading customer service and financial performance across the entire notification journey – covering both online and offline channels, including Third Party Intervention. If you’re a strategic leader with a passion for operational excellence and a desire to make a meaningful difference, we want to hear from you!
As a leader, you’ll stay ahead of market trends, introduce new working methods, and unlock the full potential of our Teesside claims operation – an essential stage in the claim lifecycle. This is your chance to drive operational excellence, enhance customer experiences, and make a tangible contribution to our business growth.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:
- Lead and inspire the Notification and Third‑Party Intervention teams (approximately 90 FTE) to deliver excellent customer outcomes and robust financial results.
- Drive change management and execute key indemnity initiatives valued at £30m annually.
- Collaborate with stakeholders to enhance our online offerings, increasing demand through a seamless electronic notification journey.
- Achieve exceptional commercial results by growing non‑risk income, reducing indemnity spend, and minimising leakage.
- Foster a high‑performance, inclusive culture that promotes positive engagement and continuous development.
What you’ll bring:
- Prior experience leading large teams within financial services – essential.
- Strong Motor Claims experience; prior leadership of a motor claims operation preferred.
- Demonstrated ability to manage budgets and support financial targets.
- Experience supporting and delivering successful change initiatives.
- Excellent stakeholder engagement and collaboration within large, dynamic teams.
- Strategic leadership with strong commercial acumen, capable of driving innovation, change, and operational excellence.
- Exceptional communication, influencing, and stakeholder management skills to build collaborative relationships at all levels.
- Data‑informed decision‑making, with resilience and adaptability to thrive in a dynamic, fast‑paced environment.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre‑employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
- Competitive annual salary
- Annual company & performance‑based bonus
- Contributory pension scheme (up to 12 % employer contributions)
- Cash car allowance of £5,200 per year
- Life Assurance (up to 10 × annual salary)
- Private medical cover
- 28 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- Wellbeing services & resources
- AXA employee discounts
To apply, click on the 'apply for this job' button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
Who we are: AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.
Claims Operations Leader employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Claims Operations Leader role. Highlight your leadership experience and how you can drive operational excellence and enhance customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining AXA and contributing to our mission of delivering outstanding customer outcomes.
We think you need these skills to ace Claims Operations Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Claims Operations Leader role. Highlight your leadership experience in financial services and any relevant achievements in motor claims to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about operational excellence and how you can drive change. Share specific examples of past successes that demonstrate your strategic leadership and ability to enhance customer experiences.
Showcase Your Team Leadership Skills: Since this role involves leading a large team, emphasise your experience in managing and inspiring teams. We want to see how you've fostered a high-performance culture and engaged your team in achieving exceptional results.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about AXA and what we stand for.
How to prepare for a job interview at 55 Redefined Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your motor claims knowledge and the latest trends in claims management. Being able to discuss specific examples of how you've led teams in this area will show that you're not just familiar with the subject, but that you can also drive operational excellence.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you've inspired large teams in the past. Think of specific instances where you've fostered a high-performance culture or driven change initiatives, as this will resonate well with their focus on team engagement and development.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and achieving financial targets, be ready to discuss your experience with financial performance. Bring examples of how you've successfully managed budgets or reduced costs in previous roles, as this will highlight your strategic thinking.
✨Engage with Stakeholders
Prepare to share your experiences in stakeholder engagement. Think about how you've collaborated with different teams or clients to enhance service delivery. This will show that you understand the importance of building relationships and can effectively communicate at all levels.
