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- Tasks: Support operational resilience by maintaining playbooks and coordinating crisis management exercises.
- Company: Join AXA UK, a leader in insurance with a focus on operational excellence.
- Benefits: Competitive salary, bonuses, pension scheme, life assurance, and private medical cover.
- Why this job: Make a real impact on operational security and customer service in a collaborative environment.
- Qualifications: Strong stakeholder management skills and experience in governance, risk, and compliance.
- Other info: Flexible working arrangements with opportunities for career growth.
The predicted salary is between 46000 - 64400 £ per year.
AXA UK is seeking a dedicated Operational Resilience Manager to ensure the continued robustness and preparedness of our Retail and Commercial insurance operations. You will be responsible for maintaining and updating operational resilience maps and playbooks, coordinating crisis management and stress testing exercises, and engaging with key stakeholders across the organisation. Your role is crucial in ensuring they remain current, aligned with operational risks, and reflective of our evolving processes. Your expertise will help embed resilience into daily operations, promoting best practices and a proactive approach to risk management.
This is an exciting opportunity for a strategic thinker with strong stakeholder engagement skills and a passion for operational excellence. You will play a key part in fostering a resilient organisation capable of responding effectively to disruptions, safeguarding our customers' interests, and supporting continuous business growth. If you thrive in a collaborative environment and are committed to embedding resilience into everyday practices, we invite you to join AXA UK and make a tangible difference in our operational security and customer service excellence.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You will work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:
- Lead the creation, implementation, and ongoing maintenance of IBS Playbooks, ensuring full rollout by H1 2026 and continuous updates to keep them current and effective for incident response and recovery.
- Assist Important Business Service (IBS) owners and delegates in maintaining accurate, up-to-date operational resilience maps and playbooks, ensuring alignment with operational processes and risks.
- Collaborate with relevant teams to review and refresh IT tools, confirming refresh cycles and coordinating updates to maintain tool relevance and effectiveness.
- Oversee day-to-day resilience activities within Retail and Commercial insurance functions, ensuring compliance with local and global resilience frameworks.
- Lead and coordinate crisis management exercises, stress testing, and scenario planning across Retail and Commercial teams, working with wider AXA functions to validate strategies and identify improvement opportunities.
- Manage relationships with key stakeholders across UK&I, Retail & Commercial, including operational teams, senior management, and IBS owners in ExCom, ensuring alignment with AXA resilience policies.
- Support governance adherence by overseeing the annual Self-Assessment process, providing regular updates on resilience status, gaps, and initiatives within established governance structures.
- Promote resilience awareness through training programs and initiatives, fostering a resilient culture across Retail & Commercial teams.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we can manage interest effectively. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Strong stakeholder and relationship management skills, with the ability to engage and influence senior managers and diverse groups effectively.
- Excellent facilitation, presentation, communication, coaching, negotiation, and influencing capabilities to drive key initiatives.
- Ability to build consensus among stakeholders through empathetic communication and active listening, fostering collaborative decision-making.
- Experience in governance, risk, and compliance within insurance or financial services, including FCA, GDPR, and MIB regulations.
- Strong project, people management and communication techniques to develop and implement strategic plans aligned with the organisation’s goals.
- Effective decision-making skills, advocating for cross-functional collaboration and making informed choices with full understanding of their impacts.
- Capability to dissect complex operational areas, designing technical solutions that meet business needs and industry standards.
- A control-oriented mindset, proven competence in navigating and adhering to industry regulations, with data-analysis skills to inform strategic decisions.
A precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime, which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
- Competitive annual salary from £46,000 dependent on experience.
- Annual company & performance-based bonus.
- Contributory pension scheme (up to 12% employer contributions).
- Life Assurance (up to 10× annual salary).
- Private medical cover.
- 28 days annual leave plus bank holidays.
AI Governance Support Analyst in Bolton employer: 55 Redefined Ltd
Contact Detail:
55 Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Governance Support Analyst in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at AXA. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching common questions for operational resilience roles. Think about how your skills align with the job description and be ready to share examples.
✨Tip Number 3
Show your passion for operational excellence during interviews. Talk about how you’ve contributed to resilience in past roles and how you can bring that to AXA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining AXA.
We think you need these skills to ace AI Governance Support Analyst in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Governance Support Analyst role. Highlight your relevant experience and skills that align with the job description, especially in operational resilience and stakeholder engagement.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to manage relationships, facilitate discussions, and drive initiatives effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. This will help us quickly see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t wait too long, as we might close applications early!
How to prepare for a job interview at 55 Redefined Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of the AI Governance Support Analyst role. Familiarise yourself with operational resilience maps, playbooks, and crisis management exercises. This will help you speak confidently about how your skills align with what AXA UK is looking for.
✨Engage with Stakeholders
Since strong stakeholder engagement is crucial, think of examples from your past experiences where you've successfully collaborated with diverse groups. Be ready to discuss how you can influence and build relationships with senior managers and operational teams.
✨Showcase Your Strategic Thinking
Prepare to demonstrate your strategic thinking abilities. Think of scenarios where you've had to dissect complex operational areas or design solutions that meet business needs. This will show that you can contribute to embedding resilience into everyday practices.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges AXA UK faces in operational resilience or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
