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- Tasks: Lead a dynamic service team and drive exceptional customer care in HVAC & Building Services.
- Company: Join a respected, growing business that values quality and people.
- Benefits: Enjoy a competitive salary, bonus scheme, flexible hours, and 24 days holiday.
- Why this job: Make a real impact by shaping processes and developing your team in a supportive environment.
- Qualifications: Proven leadership experience and strong people management skills required.
- Other info: Flexible working environment with excellent career growth opportunities.
The predicted salary is between 50000 - 60000 £ per year.
Overview
Salary: £50,000 – £60,000 (negotiable DOE) + Bonus • Hours: Monday to Friday, 40 hours per week (flexible start/finish times) • Location: Derby (office based with some site travel) • Benefits: You\\\’ll enjoy a company bonus scheme, 24 days\\\’ holiday plus bank holidays, a company pension, on-site parking, annual pay rises, employee recognition and reward schemes, regular company events with monthly team meals, a Monday morning company breakfast, and access to financial, mortgage and budgeting advice.
Position summary: Lead a high-performing service team in a respected, growing business, where quality, customer care and people come first. We are seeking an experienced and commercially-minded Service Manager to take charge of a well-established service department, covering Sales, Operations and Engineering. You\\\’ll have the autonomy to shape processes, develop your team, and deliver exceptional service standards while driving efficiency, profitability, and client satisfaction.
This is a hands-on leadership role where you\\\’ll work closely with your team, understand their day-to-day challenges, and guide them through change and growth with confidence. You\\\’ll combine people management with commercial oversight, ensuring both the team and the business continue to thrive.
Key responsibilities
- Leading, developing and motivating a multi-disciplinary service team.
- Overseeing recruitment, training, performance management and HR processes.
- Driving continuous improvement in client retention, service delivery, and operational efficiency.
- Managing workflows, SLAs, risk management and departmental budgets.
- Implementing process improvements to enhance quality and customer experience.
- Reporting on departmental performance and contributing to strategic growth plans.
Requirements
- Proven leadership experience in service management, operations, or a similar role.
- Strong commercial acumen with experience in budget management and profitability improvement.
- Excellent people management skills, able to inspire, mentor, and hold teams accountable.
- Experience leading change in a growing business.
- A customer-first mindset with a focus on quality and long-term relationships.
- Ideally, an understanding of HVAC or technical service environments (not essential for the right leader).
Why join us
You\’ll be joining a close-knit, professional team in a supportive and flexible working environment, where your impact will be seen and valued every day.
How to apply
If you\\\’re ready to lead from the front, shape a department, and deliver outstanding results, apply now.
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Service Manager - HVAC & Building Services employer: -
Contact Detail:
- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - HVAC & Building Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HVAC and building services industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved service delivery in past roles. This is your chance to shine and demonstrate that you can lead a high-performing service team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Service Manager - HVAC & Building Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience and any relevant achievements in service management, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values. Don’t forget to mention your customer-first mindset and any experience in driving operational efficiency.
Showcase Your People Skills: We’re looking for someone who can inspire and motivate a team. In your application, share examples of how you've successfully managed teams in the past, especially during times of change. We want to know how you’ve made a positive impact on your colleagues.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at -
✨Know Your Stuff
Make sure you brush up on your knowledge of HVAC systems and building services. Familiarise yourself with the latest trends and technologies in the industry, as well as any specific challenges that might be relevant to the company. This will show that you're not just a leader but also someone who understands the technical side of things.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about times when you've motivated your team, managed performance issues, or implemented process improvements. Be ready to discuss your approach to people management and how you inspire others to achieve their best.
✨Demonstrate Commercial Acumen
Since this role involves budget management and profitability improvement, come prepared with examples of how you've driven financial success in previous positions. Discuss any strategies you've used to enhance operational efficiency and client retention, as these are key aspects of the job.
✨Ask Insightful Questions
Interviews are a two-way street, so think of some thoughtful questions to ask about the company's culture, growth plans, and expectations for the service department. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
