At a Glance
- Tasks: Resolve complex technical issues in cloud-managed switching and collaborate with diverse teams.
- Company: Join Cisco Meraki, a leader in innovative networking solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Make a real impact on critical customer networks and enhance product quality.
- Qualifications: 5+ years in enterprise networking and strong troubleshooting skills required.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Meet the Team Cisco Meraki and Cisco Enterprise Switching empower customers to run critical networks with cloud‑managed and cloud‑enabled switching.
The Cloud Switching BE Escalation role is part of Catalyst Engineering's CEAD organization, collaborating across Support, Product Management, and Engineering to resolve impactful technical issues.
Our CEAD Cloud Switching BE Escalation team tackles high‑visibility customer critical issues, adoption and deployment risks, and recurring product‑quality signals to improve flagship switching products and cloud‑management workflows.
Responsibilities
Own technical reviews of complex Catalyst, IOS‑XE, Meraki switching, and cloud‑management issues from Support, escalations, or bug reports.
Drive issues from unclear symptoms to clear problem statements, impact assessments, and actionable plans.
Use CLI outputs, packet captures, logs, topology, lab reproductions, and firmware context to validate or disprove suspected defects.
Coordinate various teams across Support, Engineering, Product Management, and Sales to resolve customer‑impacting issues.
Translate field findings into product‑quality feedback, supportability improvements, documentation, training, and prevention of recurring issues.
- Minimum Qualifications
- 5+ years of in‑depth experience with IOS‑XE/Catalyst switching, cloud‑managed switching, enterprise networking, escalation engineering, or TAC.
- Strong Layer 2 and Layer 3 troubleshooting skills across VLANs, trunks, STP, Ether Channel/LACP, ARP, DHCP, routing, multicast, and packet analysis.
- Experience in routing and switching protocols such as OSPF, BGP, IS‑IS, STP, VLAN, MPLS, EVPN, TCP/IP, DHCP, and HTTP.
- Demonstrable ability to debug sophisticated systems, distinguish product defects from configuration or environment issues, and document findings clearly.
- Excellent written and verbal communication skills for customer‑impacting issues, multi‑functional coordination, and support mentorship.
- Preferred Qualifications
- Experience with customer escalations, high‑severity incidents, adoption or deployment risks, maintenance‑window support, or executive/high‑visibility situations.
- Familiarity with Cisco Meraki Dashboard, Catalyst cloud monitoring/management, Meraki switching, or switching BE escalation workflows.
- Ability to balance customer urgency, technical depth, business impact, and product quality priorities while handling ambiguity.
- Experience in SQL, Python, Perl, TCL, Ruby, or other automation/data‑analysis tools to inspect trends, reproduce issues, or reduce manual effort.
- Progress toward advanced networking certifications such as CCNP, CCIE, or equivalent practical experience.
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Cloud Switching BE Escalation Engineer employer: 541 Cisco Systems Poland sp. Z o.o.
Cisco Meraki is an exceptional employer that fosters a collaborative and innovative work culture, where experienced professionals can thrive in their roles. Located in a vibrant tech hub, employees benefit from continuous growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact in the cloud technology space.
Contact Details:
541 Cisco Systems Poland sp. Z o.o. Recruitment Team
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We think this is how you could land Cloud Switching BE Escalation Engineer
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We think you need these skills to ace Cloud Switching BE Escalation Engineer
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 541 Cisco Systems Poland sp. Z o.o..
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How to prepare for a job interview at 541 Cisco Systems Poland sp. Z o.o.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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